Clinic Site Administrator

Job Description

Job Description

Who We Are

SAC Health empowers our patients and their families to live vibrant and healthy lives through culturally responsive, exceptional care. Patient-centered, whole-person care. Our unique, full scope, team-based approach is what makes SAC Health the provider of choice for patients.

Top-Tier Patient Satisfaction Scores | Largest Teaching Health Center FQHC | 11 Locations offering 44 Specialties | Participation in NHSC & NCLRP loan forgiveness programs

What We Are Looking For

The Clinic Site Administrator is responsible for the overall operational performance, business success, and patient access outcomes of assigned clinic site(s) within SAC Health. Reporting to the Director, Clinical Operations, this role provides leadership and accountability to Clinic Managers and ensures clinics operate efficiently, achieve productivity targets, and maintain optimal patient capacity. The Clinic Site Administrator leverages data and key performance indicators to monitor patient volume, provider utilization, no-show rates, staffing effectiveness, and service excellence while implementing strategies to improve operational results. This position partners with cross-functional departments to support organizational goals, drive continuous process improvement, and ensure compliance with operational standards. Through strategic oversight and data driven decision making, the Clinic Site Administrator advances the growth, performance, and patient experience of assigned clinic locations.

Schedule: 5 days per week, 8 hours per day, Monday - Friday, 8:00 am - 5:00 pm | Location: Brier Clinic, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES

• Monitor daily, weekly, and monthly patient volumes across assigned clinic(s) and implement operational strategies to achieve and maintain at least 95% of provider appointment capacity utilization.
• Track provider, clinic, and departmental productivity metrics and implement action plans to achieve established productivity benchmarks across assigned clinic locations.
• Analyze appointment access metrics, cancellation rates, and no-show trends; develop corrective action plans designed to maintain clinic no-show rates at or below established organizational targets.
• Review, and present monthly operational dashboards that include patient volume, provider productivity, scheduling efficiency, no-show rates, patient access, staffing levels, and financial performance indicators.
• Provide leadership and accountability to Clinic Managers overseeing multidisciplinary teams, conducting regular performance reviews and operational meetings to ensure achievement of clinic productivity, service, and quality goals.
• Monitor clinic operational expenses, staffing utilization, and productivity metrics to support budget adherence and organizational financial objectives while maintaining service excellence.
• Collaborate with clinical leadership, human resources, information technology, facilities, and other departments to resolve operational issues impacting clinic performance and patient access.
• Utilize operational and performance data to identify trends, forecast patient demand, recommend resource allocation adjustments, and present actionable recommendations to the Director of Clinical Operations to improve clinic performance.
• Perform routine operational assessments of assigned clinic locations and identify workflow inefficiencies in order to implement process improvement projects that increase productivity, improve patient access, reduce cycle times, and enhance overall clinic operations.
• Travel to other SACH clinics and offices as necessary; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as assigned by organization leadership

QUALIFICATIONS

• Education: Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Healthcare Management, Organizational Leadership, or a related field is required, or equivalent combination of relevant education and experience may be considered. Master's degree is preferred.
• Licensure/Certification: Valid CA Driver's License and auto insurance required. Certification(s) such as: Certified Healthcare Administrative Professional (CHAP), Project Management Professional (PMP), Certified Professional in Healthcare Quality (CPHQ) is preferred.
• Experience: Minimum of six (6) years of progressively responsible healthcare operations, ambulatory care, medical practice management, or clinic administration experience is required. Minimum of three (3) years of leadership experience managing supervisors, managers, or multiple operational departments within a healthcare setting. Experience analyzing and acting on operational performance metrics, including patient access, provider productivity, staffing utilization, patient volumes, and service performance is required.
• Seven (7) years of progressive healthcare operations is preferred.
• Experience overseeing multiple clinic locations or service lines is preferred. Experience within a Federally Qualified Health Center (FQHC), community health center, integrated healthcare system is preferred. Clinical experienced background is preferred.
• Essential Technical/Motor Skills: Computer competency, EHR experience preferred. Strong organization skills required.
• Interpersonal Skills: Strong communication and teamwork skills. Professional demeanor in difficult situations. Must be able to foster an environment of learning and mentoring. Ability to build and lead strong teams.
• Essential Mental Abilities: Work independently and in teams. Capable of supervising other employees. Ability to handle complex issues and make sound decisions.
• Essential Sensory Requirements: Able to hear on the phone and in person.
• Other: Must maintain a professional appearance along with friendly, cooperative, caring, and calm behavior.
• Essential Physical Requirements: See Physical Requirements

EEO : SAC Health is committed to fostering a diverse, equitable and inclusive work environment and is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Full Benefits Package!

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more!

Learn More About the Work We Do:

SAC Health's Mission: SAC Health's mission is to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish.

SAC Health's Core Values: Quality Healthcare - Teamwork - Wholeness -Integrity - Compassion - Excellence - Humble Service - Respect