Senior Applications Analyst

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

IT

All Locations:

151 Orleans Street

Position Summary:

The Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The Senior Application Analyst assists the Project Manager in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. The Senior Application Analyst manages assigned projects independently. Full time position, Monday-Friday, 8:00-5:00pm.

Manages assigned projects independently

• Identifies and develops project team

• Coordinates and prepares regular project meetings

• Collects and analyzes information from project team, vendors and end users

• Evaluates and resolves workflow issues

• Evaluates and resolves system issues

• Evaluates departmental and health center policy issues

• Communicates to all stakeholders the status of the assigned projects

• Works with vendors to meet agreed upon timelines

• Manages reporting requirements essential for the project

• Works with other project leaders to maintain work balance within the department and the health center

Supports on-going systems

• Maintains on-going working relationship with the appropriate vendor contact for the assigned system(s)

• Prioritizes problems and communicate same to vendors and to Project Manager

• Participates in the Help Desk

• Maintains designated master files/logs and documents changes to same

• Prepares and updates training materials for designated systems as needed

• Acts as a back-up to primary trainer, if appropriate, for the analyst’s designated system(s)

Assists in the implementation of system enhancements and upgrades

• Participates in vendor training or internal training on assigned system or enhancements

• Designs testing plans for enhancements and upgrades and any required system building

• Implements Test plans for system enhancements and upgrades

• Communicates effectively with end users and vendors on the status of the software being tested. Includes documentation of bugs and requested enhancements and tracking of same

• Assists in the development of any needed training to support the new enhancement or upgrade. Includes but is not limited to development of course outline, objectives, and class materials in conjunction with the Training Department and participation in the actual training

• Coordinates, as needed, upgrades or installation of new software and/or hardware with vendors, Technical Support, Help Desk, and end-user departments

• Provides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support. Includes provision of documentation and training appropriate to the Help desk function. Note that this will include some weekend/off shift work hours depending upon the application

Coordination of report needs for assigned areas

• Documents report requests appropriately

• Develops, writes, and verifies reports as assigned and documents them for end-users

Assists in the selection of new computer systems for designed area of responsibility

• Assists in the development of end-user requirements for new systems

• Coordinates vendor demonstrations with the affected stake-holders

• Assists in the development and compilation of vendor rating systems

Continuing education

• Maintains and develops new skills through participation in internal or external continuing education programs as appropriate

Other duties as assigned

• Other duties maybe assigned as needed

• Works together with IT department team on assigned projects

• Require off-hours coverage rotation with other IT analysts

• Serves on other health center committees as asked

Requirements:

Education

• Bachelor Degree in computer science, health science, or business and Masters Degree and/or Management experience

Experience

• At least five (3) years in patient care, patient management or business office-type experience with at least 3 years in Healthcare IT support

Skills/Abilities

• Excellent verbal and written communication skills

• Excellent Customer service skills

• Demonstrated computer literacy skills as well as the ability and desire to learn new applications quickly

• Ability to analyze business problems

• Knowledge of process re-design, re-engineering

• Domain knowledge in a clinical or healthcare business area

• Self directed learner

• Proven organizational skills

• Ability to think broadly and to manage details

• Project Management

• Epic Systems knowledge preferred

Compensation Range: $99,840 up to $153,920 annually, based on relevant experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request

Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.

We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!

• Medical & Dental Coverage

• Life and Disability Insurance

• Privileges at Boston Medical Center for Providers

• 401(K) Retirement Plan

• Educational Assistance

• Flexible Spending & Transportation Accounts

• Paid Holidays, Vacations, Sick and Personal Time

• A Generous Staff Development Benefit

• Excellent Malpractice Coverage

• A Designated Medical Staff Office for Physician Support

• Free Parking

• And Much More…