Application Analyst

Application Analyst

The Application Analyst will be a member of the Transit Applications Team in the MBTA IT Department. The candidate will be responsible for learning the applications supported, level 2 & 3 user support, minor programming tasks, extensive pre-release testing, and other support tasks for enterprise-wide applications. These include but are not limited to applications that track vehicle repair, including preventive maintenance, warranty, components, and reporting; facilities and Maintenance of Way, including assets such as buildings and subway track; and the application that supports warehouse and stockroom activities.

Duties and Responsibilities:

· Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the IT perspective

· Learn the business process, how it is reflected in the application use, and the supporting database table structure

· Write and test reports utilizing Crystal Reports, SQL language, Tableau or other query tools

· Work with users to resolve tiers 2 and 3 application or technical problems

· Work with users to define business requirements; prepare detailed specifications for requested improvements

· Design/implement proof of concept

· Implement processes within the application

· Produce succinct production documentation or job aide

· Perform application testing on enhancements, upgrades, or modification projects

· Train users on application functions, features and operations

· Troubleshoot and identify root cause analysis for application issues

· Interface coding and modifications using APIs, C#, other tools as needed

· Understand and triage mobile/tablet issues

· Understand and triage warehouse scanner and barcode printer issues

Minimum Experience and Required Skills

· Four (4) years of experience in information systems programming

· Three (3) years of experience working with relational databases (Oracle or Microsoft SQL Server)

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."