Messaging, Strategy & Operations Lead

Overview of the Role The Messaging Strategy & Operations Lead works directly with the Sr. Director of Messaging Strategy & Operations, supporting day-to-day and strategic operations of the Messaging and Solutions Marketing organization in a fast-moving, high-visibility marketing workforce. The role serves as connective tissue, keeping priorities aligned, programs on track, and leadership forums sharp. It blends planning, budget coordination, event operationalization, and feedback synthesis, employing AI-powered tools to improve strategy and workflow. Responsibilities Serve as the primary operating partner to the Sr. Director, managing priorities, information flow, and follow-through across a distributed organization; prepare materials for executive meetings, leadership reviews, and cross‑functional forums. Build and maintain operating rhythms: staff meetings, planning checkpoints, action tracking, decision capture; track travel & expense budgets, key deadlines, and planning milestones, surfacing risks and dependencies early. Drive cross‑functional coordination on high‑priority initiatives, including annual planning, quarterly priorities, and headcount planning; support the V2MOM process by coordinating method owners, aligning stakeholders, and ensuring readiness at each review milestone. Help operationalize major internal events (3–4 per year), coordinating timelines, logistics, and deliverables; use AI tools such as Claude and internal Salesforce environments to improve synthesis, streamline workflows, and build AI‑powered strategy tools. Required Qualifications 5–7 years of experience in business operations, strategy & operations, program management, chief of staff, or a related generalist function. Strong program and project management skills, able to handle multiple high‑stakes priorities simultaneously without dropping threads. Excellent written and verbal communication; able to draft executive‑level materials and organizational communications independently. Demonstrated ability to build structure in ambiguous environments and push work forward without heavy oversight. Preferred Qualifications Experience in marketing, messaging, events, or content functions. Strong judgment, discretion, and executive presence, comfortable working across senior stakeholders and diverse teams. Hands‑on curiosity about AI tools; experience with Claude, Claude Code, or similar platforms is preferred; a genuine eagerness to build and experiment is required. Thrives with range and is flexible about lanes; the role will stretch and require adaptability. Benefits In the United States, compensation offered will be determined by location, job level, job‑related knowledge, skills, and experience. Certain roles may also be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefit plans, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, a 401(k) plan, and an employee stock purchasing program. The typical base salary range for this position is $117,400 – $177,600 annually, excluding bonuses, equity, or other compensation. Equal Opportunity Employer Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. The organization values diversity and is committed to creating an inclusive workplace free from discrimination. All hiring, promotion, compensation, and benefits decisions are based on merit, competence, and qualifications, regardless of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected classifications. #J-18808-Ljbffr salesforce.com, inc.