Senior Risk & Compliance Operations Lead

Requirements Proven (3+ years) experience in program or project management, with increasing scope and ownership across cross-functional initiatives

• Demonstrated experience operationalizing risk, compliance, or regulatory requirements (ideally in health, data privacy, consumer protection, or support operations environments)
• Proven ability to translate legal, regulatory, or technical requirements into scalable operational processes, SOPs, tooling requirements, and decision frameworks
• Track record of leading complex, cross-functional programs with measurable business impact
• Strong risk management and incident management capabilities, including identifying gaps, driving mitigation plans, and influencing stakeholders
• Experience partnering with Legal, Product, Engineering, or Privacy teams in highly regulated or data-sensitive environments
• Excellent written and verbal communication skills; able to tailor messaging for operational, technical, and executive audiences
• Strong analytical skills with the ability to synthesize data into actionable insights and executive-ready narratives
• Comfortable operating in fast-paced, ambiguous environments while maintaining high standards of accuracy and quality
• Proficiency in support and operational systems (i.e., Salesforce, Zendesk, or similar CRM/workflow platforms)
• Strategic thinker with strong execution discipline and attention to detail
• Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions
• Alignment with WHOOP’s mission and passion for performance and wellness
• Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply

What the job involves As a Senior Program Specialist — Risk & Compliance Operations, you will ensure Membership Services is operationally ready to meet legal and regulatory requirements in every member interaction — reinforcing the trust that empowers every member to perform every day

• Sitting within the Membership Services Program Management team, you will translate evolving standards — from data privacy to global health regulations — into scalable workflows, systems, and tools that enable compliant, high-quality support for new products and features
• Operationalize compliance by translating legal, regulatory, and data privacy guidance into SOPs, tooling requirements, and decision trees tailored to Membership Services
• Partner upstream with Product, Health, Legal, and Engineering teams to flag risks early and embed operational readiness into the launch of new features, channels, or markets
• Lead compliance readiness planning for Membership Services and act as the MS point of contact for audits, change reviews, and partner requirements tied to risk and data handling
• Design and maintain scalable compliance frameworks that are embedded directly into MS workflows, enabling our representatives to resolve issues compliantly without escalation
• Monitor and manage operational risks, tracking incidents and surfacing insights that guide proactive mitigation strategies across the organization
• Coordinate cross-functional plans to close readiness gaps, implement policy changes, and respond to compliance-related escalations
• Maintain a pulse on shifting regulatory landscapes and continuously evolve our policies and systems to stay ahead of compliance needs

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