Client Services Site Coordinator

Job Type


Full-time

Description

Are you seeking a career with a growing company, a place where you can make an impact in the community?

Then Positive Impact Health Centers is the company for you.

Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services. The PIHC model of care assures that persons with HIV have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes.

What makes us different?

We offer our employees the following:

1 Health Wellness Day per quarter

Parental Leave

Free parking at our locations/bus line accessibility

Competitive Salary & Benefits

Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)

100% allotted for benefit elections for employees, 50% allotted for benefit elections for employees' spouse/dependents

Credit Union

Job Summary: The Client Services Site Coordinator (CSSC) will provide supervision of assigned Client Services staff and oversignet of the day-today operations of Client services programs at a designated PIHC Center. The CSSC will ensure that systems are compliant with grant requirements. Duties include but are not limited to ensuring the quality of support services to clients; ensure quality training of and for assigned staff, oversee case management and/or Rapid Entry linkage serves, and ensure that required standards and guidelines are in place.

This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this position description.


Requirements

SUMMARY OF DUTIES

• Supervise assigned Lead Medical Case Managers (and Medical Case Managers as needed) to ensure day-to-day operations are met, adhering to the Ryan White Case Management Standards


• Supervise Enrollment Team, comprised of Rapid Entry Linkage Coordinator and Enrollment Case Manager, to ensure day-to-day operations are met

• Provide one-on-one supervision to assigned staff and facilitate monthly team meetings


• Monitor and coordinate provision of services via resource line, case management pool and other means


• Train new staff on the operations of enrollment and case management


• Assist team with completion of enrollments as needed

• Provide medical case management to patients as needed


• Monitor and evaluate care team tasks and goals

• Perform monthly audits to ensure compliance and completion of grant requirements

• Collaborate with Assistant Director of Client Services with evaluation, review and implementation of workflow processes.


• Assist Director of Client Services and Assistant Director of Client Services with programmatic needs, which may include site visits by funders, facilitating monthly department meetings, and reporting


• Abide by all state, federal laws and agency policies as related to confidentiality and Health Insurance Portability and Accountability Act (HIPAA).


• Assist the agency administration in the development of long-range plans, including goals and objectives, as directed by supervisor.


• Abides by all agency policies and procedures, including conflict of interest policy.


• Additional duties as assigned.


MINIMUM QUALIFICATIONS & EXPERIENCE:

• Master of Social Work or related masters in a related service delivery field (e.g. public health, human services)

• Minimum 3-year experience in social work or related service delivery field, with an emphasis on locating, coordinating and developing supportive services for identified clients across a broad


psychosocial continuum is required.


• Minimum of 2-year experience in an HIV care setting is required.


• Administrative or supervisory experience required.

• Fluency (written and verbal) in Spanish strongly preferred, but not required.

• Experience documenting in an Electronic Medical Record (EMR) system required

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms.

The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

NOTES:

1.Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.

2.Recreational drugs, weapons and violence are not permitted on agency property or at any agency events or programs.

3.The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job, but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.

Salary Description


$75,000