Dishroom Clerk

Dishroom Clerk

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

General Function

Provides prompt, efficient and friendly customer service. Handles food in a safe manner and ensures the work area is always clean and neat. Ensures the cleanliness of kitchen equipment, dishes, utensils, etc.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Manager; Market Grille Department Manager, Assistant Market Grille Department Manager

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store
• Makes an effort to learn customers' names and to address them by name whenever possible
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Takes the department garbage to the compactor or designated area.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Washes department equipment, utensils, dishes, pots, pans, etc.
• Handles food in a safe manner and ensures the work area is always clean and neat
• Removes trash in a timely manner
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time

Secondary Duties and Responsibilities

• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
• Ability to do simple addition and subtraction; copying figures, counting and recording
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing

Education and Experience

• No education requirement.
• Six months or less of similar or related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, temperature extremes and possible electrical shock.

Equipment Used to Perform Job

Standard tools and equipment used in a kitchen environment including disposal, trash compactor, industrial dishwasher, mop, broom, trash compactor, box cutter, box crusher.

Contacts

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Employment is contingent upon the successful completion of a pre employment drug screen.