ADVANCED MEDICAL SUPPORT ASSISTANT

Advanced Medical Support Assistant

The Advanced Medical Support Assistant takes initiative and anticipates the needs of the unit, serving as the primary resource for patient information flow and processing. The GS-6 AMSA Functions as the payroll timekeeper or back-up timekeeper: duties include entering work and leave hours correctly in the Veterans Affairs Time and Attendance System (VATAS), reviewing the record for accuracy and working to resolve any pay issues. Ensures timecards are accurately posted and ready for supervisory approval on payroll Friday at 0800. Performs all aspects of timekeeping including yearly training and mandatory meetings. Advanced Medical Support Assistants are considered chief sources of patient care and patient flow information and require advanced knowledge of related policies and procedures. The AMSA uses advanced knowledge of medical terminology to verify orders in the computerized patient record system (CPRS); reviews admission, discharge and transfer (A/D/T) orders for accuracy; ensures laboratory tests, imaging and provider consults are entered correctly and completed in a timely manner. Enters appropriate labs, including MRSA laboratory swabs, when necessary to ensure the unit is meeting facility policy for infectious disease management. Interacts with customers, family members, visitors, and co-workers in a courteous, tactful, helpful manner, exercising mature judgment and diplomacy. Support team functions as requested by the program coordinator and other clinical staff. Problem-solves office equipment malfunctions, obtaining IRM, Engineering, copier/fax technician, or Facilities Management support as indicated, and enters Electronic Work Orders (EWO) as needed; tracks progress of EWO until completed or follow up as needed. Responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care. Reviews physicians' admission orders and enters correct data in CRTNISTA. Process various forms to assure communication with professional staff and services to the patient. Enters correct information in the Bed Management System (BMS). Keeps Morning Report updated with all gains and losses for each inpatient unit. Does pre-op forms for inpatients going to surgery and readies chart. Creates labels for labs ordered collected continuously throughout the day/distributes to the proper nurse/location. Uses Advanced Knowledge of technical health care process to release delayed orders in a timely fashion, and ensures orders are not lost upon admit, transfer, or discharge. Ensures patient treating specialty is correct in Vista and/on any whiteboard. Ensures DNR/DNI, Fall Risk, Isolation Precautions, Name Alert, Latex Allergy, and/or Elopement Risk are communicated properly on patient armband/ward charts/whiteboards. In the event of patient death, coordinates contact with lntermountain Donor, CNO, operator, and pathology, and ensures death packet is filled out and signed. Receives and coordinates incoming/outgoing telephone, intercom, and electronic messages; receives and directs patients and visitors; answers routine inquiries about the office, its functions, and standard operating procedures; and makes appropriate referral of questions concerning patients' conditions. The AMSA is cross-trained to cover all inpatient units. Serves as a mentor and/or preceptor to new MSAs. Orients new team members (MSAs, physicians, nurses, and other ancillary staff) to the unit's administrative work flow to assist in fostering an interdisciplinary working relationship between healthcare members.

Work Schedule: Compressed - Work schedule will be determined upon selection.

Pay: Competitive salary and regular salary increases

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 60713-A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized