Performance Improvement Program Manager

Performance Improvement Program Manager

Performance Improvement Program Manager at Providence Health Plaza in NE Portland, OR- Full-Time, Day Schedule

Providence offers a fantastic benefits package which include but is not limited to:

Free, convenient, and ample parking

TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford)

Medical Plan Assistance Program- provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income

Tuition reimbursement/education– includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap

Paid Time Off – Benefit eligible caregivers receive up to 25 days per year

Retirement - The Providence retirement program consists of employer match and discretionary contributions that work together with your pre-tax (and/or Roth aftertax) contributions to help you save for retirement.

Lyra Caregiver Assistance program- Up to 25 counseling or coaching sessions per eligible member per year

Reporting to the Providence Experience Regional Executive, the Providence Experience Program Manager plays a critical role in ensuring the patients and families we serve, consistently experience care and services with unforgettable compassion. The Program Manager is responsible for the continual improvement of patient experience measures and metrics in their assigned ministry as well as across Oregon regional initiatives/goals. Working courageously and closely with ministry leadership, providers and teams, the Program Manager will lead ministry level experience strategy, establish experience cultural and improvement priorities, work collaboratively to define improvement initiatives and sustainability elements, as well as provide performance monitoring and interpretation for recognition and refinement.

Providence caregivers are not simply valued – they're invaluable. Join our team at Providence Oregon Regional Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Bachelor's Degree in Human Resources, Education, Health Sciences, Clinical Care, Healthcare Administration, or related field; from accredited college/university, or equivalent educ/experience
• Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request
• Upon hire: Certification in Patient Experience or Patient Advocacy
• 5 years healthcare experience or guest services/customer experience/hospitality/brand management related role.
• Experience with complex data interpretation, presentation creation and delivery to small and large groups.
• Experience in change management.
• Experience in facilitation, coaching and developing others.

Preferred Qualifications:

• Master's Degree in Human Resources, Education, Health Sciences, Clinical Care, Healthcare Management, or related field.
• Healthcare Patient Experience role experience.
• Experience with patient experience metrics, measurement and tools (Press Ganey).

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

About the Organization

Providence has been serving the Pacific Northwest since 1856 when Mother Joseph of the Sacred Heart and four other Sisters of Providence arrived in Vancouver, Washington Territory. As the largest healthcare system and largest private employer in Oregon, Providence is located in areas ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.