Fiscal Program Manager, International Student Programs

Salary: $65,000.00 - $70,000.00 Annually
Location : Highline College 2400 S 240th St Des Moines, WA
Job Type: SALARIED OVERTIME ELIGIBLE
Job Number: 20260408PMISP
Division: STUDENT SERVICES
Opening Date: 04/08/2026
Closing Date: Continuous


General Summary

Posting will remain open until filled. Priority consideration for applications received by May 8, 2026.

The Program Manager - Business Operations provides leadership and oversight for fiscal processes and front desk operations within the International Student Programs (ISP) office. The position is responsible for ensuring efficient daily operations, maintaining high-quality student services, and supporting accurate and effective financial and administrative workflows.

This position reports toAssociate Director of International Student Recruitment.


This is a full-time, exempt (overtime eligible) position.

Essential Tasks
Key Responsibilities

Fiscal & Financial Operations

• Oversee all fiscal-related processes within ISP, including student financial coordination, commissions, insurance, and internal financial operations:
• Serve as the primary point of contact for ISP fiscal-related matters;
• Maintain accurate financial records, including basic bookkeeping and tracking;
• Contribute to budget monitoring, reporting, and financial planning;
• Coordinate with internal departments to ensure compliance with institutional policies and procedures;
• Prepare and process purchase requisitions, vouchers, billing invoices in accordance with institutional guidelines;
• Perform analysis and review of student account records to ensure accuracy and resolve discrepancies.

Front Desk & Student Services Operations

• Oversee daily front desk operations and ensure a high standard of service in welcoming students and visitors to ISP office;
• Establish and maintain workflows, service expectations, and operational consistency;
• Actively engage in direct student services, including in-person support, particularly for fiscal and operational inquiries;
• Ensure effective communication channels across walk-ins, phone, and general inquiries;
• Serve as back-up support for front desk coverage during peak times, staff absences, or operational needs.

Operations & Process Improvement

• Develop, implement, and refine operational processes and procedures;
• Identify areas for improvement and implement solutions to enhance efficiency and service delivery;
• Create and maintain documentation (e.g., SOPs) to support consistency and scalability;
• Support adoption of systems and tools to improve operational effectiveness.

Supervision & Team Management

• Supervise front desk personnel, including full-time, part-time, and student staff;
• Provide training, guidance, and performance feedback;
• Ensure appropriate staffing coverage and accountability for daily operations;
• Foster a culture of ownership, initiative, and accountability;
• Ability to provide immediate, clear and direct performance feedback to employees.

Coordination & Communication

• Collaborate with internal teams across ISP functions to support daily operations;
• Communicate updates, issues, and process improvements to the Associate Director;
• Exercise sound judgment in day-to-day operations and escalate complex or sensitive matters as appropriate.

Additional Duties

• Perform other duties as assigned by the Associate Director.

Work Expectations & Schedule

• This position is primarily on-site and requires active, in-person engagement in daily office operations;
• Regular work schedule is aligned with ISP office hours; flexibility may be required to ensure front desk coverage and operational needs are met;
• Basic knowledge of accounting principles (e.g., bookkeeping, financial tracking);
• Proficiency in Microsoft Office (Word, Excel) and Google Workspace (Google Drive, Sheets, etc.).

Qualifications

Minimum Qualifications:

• Bachelor's degree in a related field ; OR
• Four years of full-time administrative experience.

Desired Qualifications :

• Experience in higher education or international student programs;
• Ability to learn and adapt to new systems and technologies;
• Bilingual or multilingual ability;
• Experience supervising staff or student employees;
• Experience with operations, systems, or process improvement;
• Strong organizational and problem-solving skills.

Supplemental Information


Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.


THE COLLEGE

Founded in 1961, Highline College was the first community college to be established in King County and is one of 34 community and technical colleges. More than 350,000 alumni have graduated from Highline over the years. Nestled between Seattle and Tacoma, we are located on the traditional village sites of the Muckleshoot, Puyallup and many other Coast Salish tribes.

Highline prioritizes access for all students, staff, and faculty, which is evident in our Mission, Vision, and Values. We are proud Highline strives to improve access to Education for our student community. Those who come to our college bring unique personal experiences, beliefs, and perspectives and make us better. We strive to provide and highlight resources to support our students, staff, and faculty by fostering a equal opportunity focused workplace that reflects the communities we serve.

APPLICATION PROCEDURE

Your online application must include the following to be considered complete:

1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;

2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position.

CONDITIONS OF EMPLOYMENT:

National Criminal Background Check may be required.
APPLICATIONS MUST BE FILED ONLINE AT:
NEED APPLICATION HELP?

Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at View phone number on click.appcast.io, Monday - Friday 6:00 AM to 6:00PM Pacific Time.

HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

Highline College is an equal opportunity employer. We strive to create a working environment that includes and respects all cultural, racial, ethnic, sexual orientations, and gender identities. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.

REASONABLE ACCOMMODATIONS

The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at View phone number on click.appcast.io. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

TITLE IX POLICY

Highline College complies with Title IX regulations. For details on our policies, see our website


The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.
NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).


The Title IX Coordinator, Danielle Slota, can be reached at View phone number on click.appcast.io or 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office

For accessibility needs, Melanie Lawson, can be reached at View phone number on click.appcast.io or 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.
The Vice President of Human Resources, Melanie Lawson, can be reached at View phone number on click.appcast.io or 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

You can receive this information in an alternate format by contacting View email address on click.appcast.io.
Benefits for full time employees are explained in detail on our page.
01


Do you have a Bachelor's degree in a related field ; OR four years of full time administrative experience?
02


I understand that to be consider for this position my application must be complete. Your online application must include the following to be considered complete:1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position;

• Yes
• No

Required Question