Medical Assistant

Description

Medical Assistant

Job Title: Medical Assistant

Department: Nursing

Division:


FLSA Class: Non-Exempt

Pay Grade:

Reports To: Site Charge Nurse

Supervises: N/A


Position Summary

This individual assures that services are administered utilizing professional standards with a strong focus on quality, timely care and exceptional customer service under the direction of the medical provider. Assist in the maintenance of an environment conductive to the health, training, and well-being of peers and patients. This individual may have to float to sites as needed at the direction of the Department Head or designee.


Essential Duties and Responsibilities

• Responsible for providing vital signs, interviewing the patient/family, and charting.
• Collaborates with health care providers in assessing, planning, implementing, and evaluating the needs of the patients and peers
• Maintains positive effective communication with providers, supervisors, peers, and subordinates.
• Oversees the patient triage process by Certified Nursing Assistants/Phlebotomist.
• Ensures Provider's orders are directed to the various appropriate departments
• Knowledgeable / Assist providers as requested with exams, procedures, removal of sutures, etc.
• Completes authorizations and referrals for patients in a timely manner
• Knowledgeable in walk-in triage and interventions regarding patients age under the leadership of the Charge Nurse
• Knowledgeable regarding all medical forms (PE, wok excuses, proof of pregnancy, etc)
• Knowledgeable regarding specific reports and logs well as location of reports and logs.
• Knowledgeable / Administers ordered immunizations and other medications
• Documents/Keeps accurate records regarding missed appointments by patients and follows up with patients as appropriate.
• Able to triage patients via phone and correctly document in the patients chart
• Able to perform EKGs and Triage in a timely manner
• Meets all lab requirements and knowledgeable regarding the process procedure including phlebotomy skills.
• Knowledgeable and demonstrates the ability to perform all CLIA Waived Test.
• Meets monthly with subordinate staff to identify and resolve issues and promote good communication and dissemination of information.
• Maintains an open line of communication with the Supervisor of Nursing Operations informing of the status of centers and staff.
• Responsible for ensuring proper training is conducted, including: Orientation, skills/competency training, new equipment training, continuing education, standard operating procedures, policies and documentation within the electronic health record.
• Ability to ensure smooth patient flow at all times
• Inventory and Stock Exam Rooms Daily.
• Knowledgeable regarding proper instrument cleaning, packing, and handling.
• Reviews and prepares medical records for the patient visit two days in advance.
• Assists with an annual review of departmental policies, job descriptions, staff plan, and departmental budget.
• Participates in interdepartmental operations meetings as assigned.
• Functions as a resource to staff regarding departmental and agency policies.
• Participates in Quality Improvement activities.
• Assists with administrative tasks as necessary.
• Participates in community functions as appropriate and promotes the concept of "Patient's First" is essential. .
• Supports the goals and mission of MCRHS, Inc.
• Adheres to the safety policies and procedures of MCRHS, Inc.
• Performs other duties as assigned from time to time.

Skills

• Ability to influence and motivate staff in a highly positive, proactive, and transparent manner by fostering teamwork and executing on sound policies and procedures. Leading by example.
• Possess exceptional customer service skills with the ability to relate to the public and patients, regardless of ethnic, religious and economic status.
• Possess exceptional independent, critical thinking skills with the ability to identify issues, collect and analyze data, establish facts, draw valid conclusions, make recommendations, and implement effective action plans to solve problems.
• Possess exceptional communication, interpersonal, and organizational skills with the ability to build strong relationships and effectively influence diverse groups at all levels within the organization.
  • Possess excellent written, oral, and active listening skills with the ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen to and understand information and ideas presented through spoken words and sentences.
  • Possess strong time management skills with the ability to properly prioritize, manage and complete simultaneous tasks with frequent interruptions while paying close attention to the details.
  • Ability to work in a fast-paced environment with a variety of personalities and work styles.
  • Possess a high degree of empathy, ethics, initiative, and judgment with the ability to maintain confidence relating to sensitive matters.
  • Ability to work well under pressure with tight deadlines and with a sense of urgency.
  • Ability to be flexible in schedule and adaptable to constant change. Challenges the status quo, champions new initiatives, serves as a catalyst for change and influences others to accept and embrace change.

Requirements

• Certified or Registered Medical Assistant with 2 years of experience
• Strong, in-depth knowledge of leadership principles and practices, including: Nursing operations, patient flow, human resources management, asset management, inform, regulatory compliance, customer service, and evidence-based patient care.
• Current CPR certification
• Florida State driver's license

Mental/Physical Demands

• Physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee will be required to see, speak, actively listen, walk, stand, sit, climb, stoop, push, pull, reach, kneel, crouch, crawl, drive, write and type. The employee will continuously be required to see, speak, actively listen, walk, sit, stand, write and type for extended periods of time. The employee will frequently be required to carry or lift objects weighing up to 10 lbs, push, pull, reach, bend, stoop and drive. The employee will occasionally be required to lift and/or carry objects weighing up to 25 lbs, climb, kneel, crouch, or crawl.
• Employee will spend 95% of time in climate-controlled, well-lite, and smoke-free workspaces. This position has a Category 1 risk of exposure to infectious disease; thus, the employee will receive training in proper hand washing techniques, Universal Precautions, and will have access to personal protective equipment in the event there is a potential for direct exposure. The employee is subject to frequent interruptions, noise, and odors.
• Employee is not limited to the activities described above and this job description may be amended by management as deemed necessary.

Equipment Use

• Requires the use of office equipment, such as desktop computer, laptop, tablet, printer, scanner, fax machine, smart phone, desktop phone, and copiers.
• Requires the use of medical equipment, such as stethoscope, blood pressure cuff, and diagnostic testing equipment.

Further Information

The standards listed above are intended to describe the general nature and level of work being performed. They are not intended as an exhaustive list of all duties, responsibilities, and skills required for this position.

Requirements

What you need to bring to this role:

• Certified or Registered Medical Assistant with 1 - 2 years' experience preferred
• Graduate of an accredited Medical Assistant Program required
• Submit proof of externship hours from an accredited program required
• Ability to verify graduation from an accredited school
• Current BLS Certification through the American Heart Association, American Red Cross, or American Safety and Health Institute Required
• Cardio Department ONLY: ACLS Certification through the American Heart Association, American Red Cross, or American Health and Safety Institute Required
• Valid government or State ID