Billing Supervisor/Manager

We are looking for a Billing Supervisor/Manager to lead a high-volume billing function within a complex wholesale distribution environment in Charlotte, North Carolina. This position combines hands-on operational leadership with a forward-looking approach to process improvement, making it well suited for someone who can guide a team while also identifying ways to strengthen performance. The role will partner closely with order-to-cash leadership, support multiple business units, and help shape a more efficient billing operation through strong people management and sound operational judgment.Responsibilities:• Lead and develop a team of six professionals responsible for billing-related activities, providing clear direction, coaching, and constructive feedback that supports accountability and growth.• Oversee day-to-day billing operations across a multi-business environment, ensuring accuracy, timeliness, and consistency throughout the billing cycle.• Build a strong understanding of existing workflows and step in where needed during staffing gaps or high-volume periods to maintain service levels.• Drive process improvements that increase efficiency, reduce errors, and strengthen overall order-to-cash performance.• Partner with leadership to evaluate current practices and present practical recommendations for operational and strategic enhancements.• Support cross-functional efforts tied to new customer support tools and billing technology initiatives, helping ensure successful execution and adoption.• Monitor related accounts receivable, cash application, and collections activities to maintain alignment across interconnected financial processes.• Establish team priorities, track performance, and reinforce a people-centered culture that balances high standards with respectful communication.