Contract Inquiry and Listing Support Specialist

Job Description

Job Description

Contract Term - 6 months GENERAL JOB SUMMARY

We are seeking a highly detail-oriented and professional Inquiry & Listing Support Specialist. This role is critical in supporting prospective buyers by providing accurate information, conducting lot inspections, and managing the Create-A-Project/Lot Licensing process. The Specialist also handles a high volume of inquiries and escalations with precision and strong customer service. This role requires strong organizational and communication skills, analytical thinking, and a commitment to accuracy. The ideal candidate will have a background in urban planning, public administration, nonprofit work, or data/business management, with experience working in community-facing roles.

As one of the largest landowners in the country, the organization plays a key role in shaping neighborhood development, supporting equitable access to land, and driving community revitalization. This position is vital in ensuring transparency, responsiveness, and public trust, directly impacting residents' ability to access affordable land and helping to transform vacant spaces into vibrant, community-driven assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to inquiries about vacant lots with timely, accurate, and thorough information, support one off listings.
• Conduct and document lot inspections to support listing updates, eligibility assessments, and application reviews.
• Monitor and manage inbox communications, responding to general and tier 1 escalated inquiries.
• Support the CAP application process by uploading and maintaining accurate records in Salesforce.
• Triage urgent issues and inquiries related to listings, occupancy, and application workflows.
• Assess listing potential for a high volume of properties, using written process guides and internal criteria.
• Update occupancy data and listing eligibility based on visual evidence such as property photos.
• Maintain Salesforce records to ensure listing status and applicant data is always current.
• Provide excellent customer service through email, phone, and inperson interactions with residents and community stakeholders.
QUALIFICATIONS (Knowledge, Skills, Abilities)
• Demonstrated ability to manage high volumes of inquiries and tasks with minimal to no errors.
• Excellent written and verbal communication skills, including professional email and phone etiquette.
• Strong organizational and time management skills with the ability to prioritize urgent matters.
• Comfortable using Salesforce or other CRM systems to maintain and analyze propertyrelated data.
• Ability to follow detailed written guides and SOPs precisely.
• Selfstarter with sound judgment and the ability to work independently.
• Bachelor's degree in urban planning, Public or Nonprofit Administration, Communications or Marketing, Data Analytics, Business Administration, or a related field.