Senior Information Systems Specialist

1 day ago Be among the first 25 applicants This range is provided by IMCS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $55.00/hr - $80.00/hr Direct message the job poster from IMCS Group Job Title: Senior Information Systems Specialist Location: Washington, DC 20551 (On-site) Contract Duration: 1-year base contract + four (4) optional 1-year extensions Overview We seek an experienced Senior Information Systems Specialist to provide critical end-user support and maintain technology systems for a federal client in Washington, DC. The role requires expertise in task order applications, end-user assistance, and enterprise technology platforms. Key Responsibilities End-User Support & Help Desk: Resolve Tier 2/3 issues for software listed in SOA Section C.2.1 (Technology Platform Tools and Utilities). Provide help desk support for assigned tasks, including incident tracking and resolution. Email & Desktop Systems: Support Outlook/Exchange, M365, or equivalent email systems (client configuration, troubleshooting, and training). Manage desktop environments (OS, software deployment, patches, and permissions). Configure, secure, and troubleshoot iOS/Android devices (MDM solutions, VPN, authentication). Workstation & Peripheral Support: Maintain desktops, laptops, printers, scanners, and peripherals (hardware/software). Coordinate with vendors for repairs and warranty claims. Compliance & Documentation: Adhere to SOA guidelines and security protocols (NIST/ISO standards). Document solutions, update knowledge bases, and report system issues. Required Qualifications Experience: Minimum 7 years supporting task order-based applications or enterprise technologies. Technical Skills: Proficiency in end-user support for OS (Windows 10/11, macOS), M365, and collaboration tools. Experience with mobile device support (BYOD/MDM) and workstation/peripheral troubleshooting. Soft Skills: Strong communication (explaining technical issues to non-technical users). Problem-solving, prioritization, and customer service focus. Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology, Consulting, and Engineering Industries Government Administration, Financial Services, and Public Health Referrals increase your chances of interviewing at IMCS Group by 2x Get notified about new Information System Specialist jobs in Washington, DC . Remote IT Support - $70-$90k (Internal, Security) Washington, DC $70,000.00-$90,000.00 2 weeks ago Information Systems Specialist II (Casual) Washington DC-Baltimore Area $85,000.00-$96,000.00 3 weeks ago Washington, DC $90,000.00-$180,000.00 3 weeks ago Chantilly, VA $101,401.00-$114,923.00 1 week ago Washington, DC $120,000.00-$133,000.00 1 month ago IT Specialist Junior - TS required in order to apply; Washington DC Washington, DC $65,000.00-$72,000.00 3 weeks ago Washington, DC $60,000.00-$70,000.00 1 day ago IT Specialist (SYSANALYSIS) (Vacancy#: VAR003155) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr IMCS Group