Patient Services Coordinator II

divh2Patient Services Coordinator II/h2pThe main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals./ppResponsibilities include:/pulliWelcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience/liliPreparing paperwork to facilitate efficient operation and excellent customer service/liliAnswering general inquiries/liliAppointment scheduling/liliPhone reception, patient triage, and escalation to appropriate staff/liliRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents/liliCheck in/out procedures/liliPatient chart management/liliCollection/posting of patient responsibility payments (including copays and deductibles)/liliInsurance verification and Referral management as required/liliAssist in training staff and mentoring new employees within department/liliMaintains clean and safe work environment/liliOther office duties as assigned/li/ulpRequirements include:/pulliHigh school diploma or equivalent required/liliAssociates degree preferred (healthcare concentration field a plus)/liliMinimum three years experience in customer service role required (medical office experience is a plus)/liliMinimum 1 year in a patient services related role preferred/liliEHR experience with Epic experience preferred/liliKnowledge in medical terminology preferred/liliAbility to handle highly confidential, sensitive and non-routine information/liliFamiliarity with scheduling and rearranging appointments/liliPossess good working knowledge of Microsoft Office and Windows-based computer applications./liliInsurance payer and eligibility knowledge/liliMust be a team player/liliAble to work in a fast-paced environment and have a flexible schedule as needed/liliNeat, professional appearance/liliStrong written and verbal communication skills/liliResults oriented with concern for appropriate process./liliWillingness to attend and successfully complete ongoing training required to maintain responsibilities./li/ulpPhysical/mental demands may include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor./ppEnvironmental/working conditions may require availability to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people./ppIllinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws./p/div