Customer Experience Specialist

Position Summary Services existing customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively to meet customer satisfaction. Position Responsibilities Understanding customer needs and requirements and providing relevant solutions Understand and meet/exceed customer expectations Sourcing current and new sales opportunities through inbound lead follow-up and outbound calls and emails Routing qualified opportunities to the appropriate channels for further development and account set-up Understanding the off‑road industry and competitors Communicating with customers via phone, email, fax Ensuring proper attention to every customer Analyzing choices and financial capacities of every customer and suggesting suitable products Offering different alternatives to customers in their preferred choice of product Demonstrating the methods of using products and resolving customer queries Establishing friendly relations with customers and maintaining ongoing relations Required Knowledge, Skills or Abilities Strong phone presence and excellent listening skills Strong organizational skills, ability to multi‑task, prioritize and manage time effectively Ability to follow deadlines and work under pressure Meticulous attention to detail and accuracy in customer orders/requests Ability to meet and establish deadlines Flexibility and ability to thrive in a fast‑paced environment Intermediate to advanced MS Office expertise (emphasis on Excel) Position Qualifications Education: High school diploma or GED required. Experience: 1+ years of inside sales experience. Understanding of suspension is a plus. Work Environment and Physical Requirements Office environment; ability to sit for long periods of time; focused period of time working on computer and telephone. Equal Opportunity Employment Note: FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations, and social/recreational programs – on merit and the principles of equal employment opportunity. Benefits Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook. Compensation Range $25.72 - $34.51 #J-18808-Ljbffr