Operations Analyst II

Operations Analyst II

The IT Operations Analyst II is responsible for assisting with the configuration and maintenance of the Firm's applications. The IT Operations Analyst II works closely with the IT Operations Manager and the Director of Information Technology and has regular interactions with all members of Information Technology as it relates to application deployment, stability, innovation, maintenance, and the full scope of its duties. The IT Operations Analyst II provides escalated support to team members, Help Desk, and end users.

Job Functions & Responsibilities

• Troubleshoot cloud and on-premise application errors, isolate problems and determine possible solutions in a timely manner.
• Partner with other IT Operations team members to develop and implement resolutions to application errors and issues.
• Implement, integrate, and manage cloud and on-premise Firm applications.
• Deploy and integrate new applications and systems to both local and remote systems utilizing SCCM, Intune, and Ivanti.
• Manage application product lifecycle, inform on future changes that affect or may affect the Firm.
• Provide escalation support to the Help Desk.
• Provide after-hours support to the Help Desk and/or users as part of the escalation or on-call rotation.
• Provide support for other IT Operations team members for projects and task completion.
• Provision and decommission accounts in applications and platforms, including Active Directory and Microsoft Exchange Online.
• Manage and maintain the Active Directory environment.
• Address Microsoft Windows updates and security vulnerabilities and adhere to a strict patching SLA.
• Develop and maintain documentation related to all system support protocols and related responsibilities.
• Perform quality control testing practices and procedures for Firm applications to provide and maintain a reliable working environment.
• Develop, maintain, and manage relationships with vendors and consultants related to Firm's technologies.
• Assist with the evaluations and recommendations for Firm technologies.
• Manage projects independently.
• Support the creation of training materials for Firm applications.
• Perform other duties as assigned.

Tools

• Microsoft Windows 11 operating systems.
• Microsoft Windows Server operating systems.
• Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate.
• Data extraction, transformation and loading.
• Azure and Entra ID technologies.

Skills

Possess a strong understanding and demonstrated experience with several of the following:

• Microsoft 365 technologies including Office 365, SharePoint Online, Exchange Online, Dynamics, and Power Automate.
• Azure and Entra ID technologies.
• Microsoft Windows 11 operating system.
• Microsoft Windows server operating systems.
• Proficiency in automation scripting, including PowerShell.
• Cloud collaboration technologies (such as OneDrive for Business, Box).
• Remote desktop technology (Azure Virtual Desktop, Citrix, RDP, Beyond Trust).
• Application packaging and deployment systems (Intune, Microsoft Endpoint Manager, MSI packagers).
• Metadata management software.

Minimum Job Qualifications

• High school diploma or GED.
• 3-6 years of related technical experience with large (>300 users) networks.
• Project management experience running small to mid-sized projects, utilizing project management tools.
• Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
• Ability to interact effectively and professionally with all levels of management, staff, and a variety of external entities including clients and prospective clients of the Firm.
• Strong written and verbal communication skills.
• Ability to learn and retain knowledge of new technology and software quickly.
• Ability to travel up to 10% of the time, at times to remote locations with little notice.
• Ability to work under the pressures of a dynamic and fast-paced environment.
• Ability to be available, as needed, to work extended hours, nights, weekends and rotating escalation duties.

Physical Demands

Writing, typing, reading, speaking, hearing, seeing, sitting, bending, reaching, lifting up to 50 lbs.

Working Conditions

Quiet office environment in a high-rise building, seated the majority of the time. Occasional work in data centers with high noise and cool temperatures.

Direct Reports

None

Competencies

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
• Tech-Savvy: Adopting innovations in business-building digital and technology applications.

The IT Operations Analyst II role is an amazing opportunity available on our team of professionals at Munger, Tolles & Olson, LLP! We offer competitive pay, benefits and an opportunity to make an impact in today's world.

Munger, Tolles & Olson has topped The American Lawyer's A-List a record twelve times, and maintains the highest average A-List ranking in the history of the award.

We strive to hire only the most qualified and creative lawyers. We believe that clerkships provide valuable experience. In this regard, nearly 75% of our lawyers and over 80% of our litigators served as law clerks to federal or state judges and sixteen attorneys were clerks to U.S. Supreme Court Justices. We recruit and retain the best professional talent to support our Attorneys with a focus on service and excellence. We have a full spectrum of functional positions including Information Technology, Information Security, Accounting, Human Resources, Legal Support, and Marketing.

MTO is an equal opportunity employer and does not discriminate in employment on the basis of race, including but not limited to hair texture and protective hairstyles (for example, braids, locks, and twists), color, ethnicity, religion, gender, gender identity or expression, pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth and breastfeeding, marital or domestic partner status, parental or family care status, national origin, ancestry, age, sexual orientation, disability or medical condition, genetic characteristic, political affiliation, military or veteran status, or any other characteristic protected by federal, state or local law. It is the policy of Munger, Tolles & Olson LLP to prohibit discrimination, unlawful harassment (including sexual harassment), and retaliation. This commitment prohibits such conduct by any individual involved in MTO's operations and by anyone doing business with or on behalf of Munger, Tolles & Olson LLP.