Meeting & Event Set Up Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.


Meeting & Event Set Up Manager - JLL

What this job involves - The Meeting & Event Set Up Manager is responsible for the end-to-end meeting and event set up services and basic audio-visual support within the assigned portfolio. This position oversees a team of Meeting and Event Set Up Technicians who handle the setup and breakdown of meeting and event spaces at the client site. This role generally falls under the Facilities Management team, Janitorial Services or within Soft Services. In cases where more dedicated support is needed, the role/roles fall under Meeting and Events/Experience Services. This role is customer-facing, therefore requires the ability to exhibit good customer service and communication skills while providing a high-touch hospitality focused service.

What your day to day will look like:

• Deliver operational requirements per client scope across assigned sites while developing procedures, performance measures, and quality standards
• Drive client initiatives including technology rollouts and benchmarking while supporting account-wide programs and training workshops
• Ensure compliance with JLL and client Health, Safety, Environment, and Risk Management policies
• Maintain financial controls, achieve budget targets, and generate operational reports and presentations
• Hire, develop, and retain top talent while maintaining company performance standards
• Ensure meeting and event spaces are clean, well-stocked, and ready with proper setup, breakdown, and resetting of all equipment
• Coordinate with Meeting & Events Specialists and maintain operational knowledge of all meeting space equipment and inventory
• Respond promptly to setup requests ensuring KPI compliance while coordinating with technology, catering, security, facilities, and vendors
• Resolve user complaints effectively and schedule flexible labor coverage to meet daily demands efficiently
• Proactively manage client relationships at all organizational levels including C-suite while ensuring data integrity and following safety protocols

Required Qualifications:

• 5+ years in hospitality or facility management industry managing large facility operations
• 5+ years of people management experience
• Bachelor's degree in hospitality, facilities management, building, business, or other related field
• Excellent verbal, written, and presentation skills
• Exceptional service orientation with passion for hospitality
• Basic computer proficiency (Microsoft Office Suite, Outlook); intermediate operational skills for audio-visual equipment
• Strong relationship-building and teamwork skills; demonstrates respect with customers and team members

Preferred Qualifications :

• Familiarity working with or for an IFM provider

Physical Requirements

• Ability to stand/walk for extended periods
• Capability to lift up to 50 pounds independently and up to 75 pounds with assistance

Location : Malvern, PA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Malvern, PA

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.