Conference Services Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Conference Services Manager Full Time Lower Management Newtown Square, PA, US 27 days ago Requisition ID: 2213 Salary Range: $75,000.00 To $85,000.00 Annually About Company Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. Consistently surpassing the performance of competing properties. A team of highly skilled, responsive managers and staff members. Extensive expertise in operations, sales, and marketing. The owners of Gulph Creek Hotels are directly involved in daily operations and frequently visit properties to ensure optimal performance and support the success of our team members. About the Role The Conference Services Manager plays a pivotal role in ensuring the seamless planning, coordination, and execution of conferences and events within the hospitality environment. This position is responsible for delivering exceptional guest experiences by anticipating and fulfilling client needs while managing all logistical aspects of conference services. The manager collaborates closely with sales, catering, and operations teams to guarantee that every event meets or exceeds client expectations. They oversee the setup, service delivery, and breakdown of events, ensuring adherence to quality standards and timelines. Ultimately, the Conference Services Manager drives client satisfaction and repeat business by maintaining high service standards and fostering strong relationships with guests and internal teams. Minimum Qualifications Proven experience in conference services, event management, or hospitality operations. Strong proficiency with Microsoft Windows applications, including Word, Excel, and Outlook. Demonstrated ability to provide service-oriented support with a focus on guest needs. Excellent interpersonal and problem-solving skills with the ability to effectively handle and resolve issues. Ability to adapt and effectively cope with change in a dynamic work environment. Preferred Qualifications Experience in hotel sales or hospitality sales environments. Formal training or certification in event management or hospitality. Familiarity with event management software and tools. Leadership experience in managing teams within a hospitality or conference services setting. Knowledge of industry best practices and trends in conference and event services. Responsibilities Coordinate and manage all aspects of conference and event services from initial client consultation through event completion. Serve as the primary point of contact for clients during the planning and execution phases, ensuring clear communication and responsiveness to guest needs. Collaborate with sales, catering, and operations departments to align event logistics, including room setup, audiovisual requirements, and catering services. Supervise and train conference services staff to maintain high standards of service and professionalism. Monitor event progress and promptly address any issues or changes to ensure smooth operations and client satisfaction. Skills The Conference Services Manager utilizes a service-oriented manner daily to anticipate and meet guest needs, ensuring a positive event experience. Proficiency in Microsoft Windows applications supports efficient communication, scheduling, and documentation of event details. Strong interpersonal and problem-solving skills enable the manager to address client concerns and operational challenges promptly and effectively. The ability to cope with change allows the manager to adapt plans and coordinate resources dynamically in response to evolving event requirements. Additionally, hospitality and hotel sales knowledge enhances collaboration with sales teams and contributes to successful event promotion and execution. #J-18808-Ljbffr Gulph-Creek-Hotels