CSR/Dispatch

CSR / Dispatcher

We're looking for a highly organized and customer-focused CSR / Dispatcher to be the central hub of our daily operations. This role is responsible for handling incoming calls, scheduling service appointments, and coordinating technicians to ensure efficient and timely service.

Key responsibilities include:

• Answer inbound calls and assist customers with scheduling, questions, and service requests
• Dispatch technicians based on availability, location, and job priority
• Maintain and update schedules in real-time
• Communicate clearly with technicians and customers throughout the day
• Handle customer concerns with professionalism and empathy
• Enter and manage job details accurately in the system
• Follow up on appointments and ensure customer satisfaction

Qualifications:

• Previous customer service or dispatch experience preferred (HVAC/plumbing industry a plus)
• Strong communication and multitasking skills
• Ability to stay organized in a fast-paced environment
• Comfortable using scheduling/CRM software
• Positive attitude and problem-solving mindset

What we offer:

• Competitive pay
• Benefits package (health, dental, 401K match)
• Paid time off and holidays
• Ongoing training and growth opportunities
• Supportive, team-oriented work environment

Why join us?

At Royal Oak Heating, Cooling, Electrical, and Plumbing, you're not just answering phones, you're helping keep homes comfortable and customers happy. Your role is critical to our success, and we value the impact you make every day. Compensation: $18.00 - $35.00 per hour