Worldwide Sales Operations Representative - Hybrid AZ

Join BWH Hotels – Where Passion Meets PurposeAt BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!Job PurposeWe are hiring a Worldwide Sales Operations Representative who will play a critical role in supporting the Worldwide Sales (WWS) team by executing initiatives that drive revenue growth across the Company's global distribution channels. This role is ideal for a detail-oriented, proactive individual who thrives in a fast-paced environment and enjoys both administrative tasks and direct communication with stakeholders.You will help ensure smooth execution of sales initiatives, maintain strong communication with hotels and partners, and support revenue-generating activities.Essential Duties and Responsibilities:Execute strategies and initiatives designed to support Worldwide Sales revenue goalsServe as a key communication link between Worldwide Sales Managers, hotels, and affiliatesManage and respond to WWS support inboxes, ensuring timely follow-up and resolutionPerform administrative and data management tasks, including:Maintaining and updating Excel spreadsheetsCreating reports using functions such as VLOOKUP and Pivot TablesManaging databasesConduct outbound calls to hotels to:Communicate revenue opportunitiesEnsure awareness and participation in WWS programsSupport internal processes that enhance efficiency, organization, and sales effectivenessRequired Education and Experience:High school diploma or equivalentExperience with outbound communication (phone and email) in a professional settingStrong organizational skills with the ability to manage multiple priorities simultaneouslyProficient in Microsoft Office Suite (Outlook, Word, Excel, Teams)Working knowledge of Excel functions such as VLOOKUP and Pivot TablesDemonstrate familiarity with, or a willingness to learn, AI-driven tools and technologiesCore CompetenciesStrong attention to detail and accuracyExcellent written and verbal communication skillsCustomer-focused mindset with a proactive approachAbility to work independently and collaboratively within a teamAdaptability in a fast-paced, evolving environmentPreferred Knowledge and Skills:Prior experience in sales support, hospitality, or operationsFamiliarity with distribution channels or hotel sales environmentsExperience working with databases or CRM systemsLocation and ScheduleThis role is a full-time position, 40 hours per week, Monday–Friday, 8:00 AM – 5:00 PM.This is a hybrid position, requiring onsite presence Mondays, Wednesdays and Fridays at our Global Operations Center, with the option to work remote on Tuesdays and Thursdays. This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance. The office address is 20400 N 29th Avenue, Phoenix, Arizona 85027.PayThe starting salary for this role is estimated to be between $17.70 and $18.00 per hour.Actual base pay, however, will be determined based on several factors, which include but are not limited to: applicable skills, work experience, education, business needs, and market demands.This position is bonus eligible.This position is not eligible for immigration sponsorship.Benefits Summary for Full-Time EmployeesMedical/Dental/Vision available day oneVacation/Sick- accruals start day onePaid company holidays and personal holidays to celebrate what's important to you401K - company contribution and match (U.S.)Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)Employee discounts/hotel discountsFree financial and health wellness programsTuition ReimbursementEqual Employment OpportunityBWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company's equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.