Blood Collection Staff - Customer Service

About the Job

Pay Information:

• Pay Rate: $20.55/hour
• Sign On Bonus: $3,000

Standard Schedule (Danvers, Massachusetts):

• Variable shift Monday-Friday, Tuesday-Saturday, or Sunday-Thursday
• Variable schedule based on donor and community needs. May include early mornings, evenings, weekends, holidays and occasional overnight travel. Schedules are provided 2-3 weeks in advance.

BENEFITS FOR YOU:

We support our employees both at work and at home with benefits that include:

• Medical, Dental & Vision Coverage.
• 401(k) with up to 6% Match.
• Generous PTO & Paid Holidays.
• Paid Family Leave.
• Flexible Spending & Health Savings Accounts.
• Disability & Life Insurance.
• Employee Assistance Program.
• Recognition & Service Awards.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

No healthcare experience? No problem. Whether your background is in retail, hospitality, or customer service, we'll provide paid training so you can build the skills needed to collect lifesaving blood donations. Join a team that leads with compassion, collaborates to support community blood drives, earns trust through credible care, and stays committed to helping save lives every day.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Welcome and support blood donors throughout the donation process.
• Build meaningful connections and provide outstanding customer service.
• Collect blood and manage blood products following safety and quality standards
• Work with teammates to create a positive donor experience.
• Set up and tear down equipment at mobile blood drive locations.
• Drive Red Cross or personal vehicles to community blood drive locations. Mileage reimbursement provided.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with good driving record is required.
• DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Prior healthcare or phlebotomy experience (CNA, MA, EMT etc).
• Prior leadership experience.

Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Apply now! Joining our team will provide you with the opportunity to

make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights