Assistant Service Manager

Assistant Service Manager

Assistant Service Managers are responsible for the performance of the service department areas as assigned by the Service Manager at their OneWater store. They are passionate about delighting customers and achieving or exceeding their volume, productivity and profit goals through effective management of the service team.

Essential Duties and Responsibilities

Duties (Most Important to Least Important) - Percent of the Time

• Supports Service Manager to insure the proper scheduling of service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
• Effectively trains technicians to execute successful service processes, to ensure the customer has an excellent service experience.
• Supports Service Manager in the execution of successful Boat Shows, Store and Off-site sales/customer events.
• Monitors paperwork process to ensure timeliness and technician bill time daily.
• Maintains a clean, safe and environmentally friendly service operation.
• Ensures quality control standards meets and exceeds customers' expectations.
• Demonstrates timely, high-quality completion of service repair orders as needed.
• Successfully resolves customer complaints and problems in a timely manner
• Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.

Skills

• Excellent communication skills with customers and industry partners verbally and electronically.
• Technician efficiency/productivity.

Qualifications / Requirements

• At least 2 years of experience in the boating industry
• Has a continuous learning mindset, develops and maintains a high-level of service knowledge.
• Achieves or exceeds revenue and profit goals.
• Exhibits a positive and energetic appearance in the work environment that contributes to the Sales and Service team members' objectives

Physical Demands

Use the table / checklist below to indicate what is required of this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Using the rating scale below, indicate how often the following physical activities and environmental conditions are required/present in performing the Essential Job Responsibilities.

C=Constantly - F=Frequently - O=Occasionally - R=Rarely

(5-8 hrs. /shift) - (2-5 hrs. /sift) - (Up to 2 hrs. /shift) - (Not regular part of job)

Physical Activities

Remaining in a stationary position, often standing or sitting for prolonged periods - C - Repeating motions that may include the wrists, hands and/or fingers - C

Moving about to accomplish tasks or moving from one worksite to another - C - Operating motor vehicle - F

Communicating with others to exchange information - C - Assessing the accuracy, neatness and thoroughness of the work assigned - C

Hearing - C - Talking - C

Seeing - Eye/Hand/Foot Coordination - F

Work Environment

Use the table / checklist below to indicate the environmental conditions and physical demands of the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

How would you best describe the environmental demands for this position? (Check only one)

Environmental Conditions

No adverse environmental conditions expected - Poor ventilation

Hazardous conditions - x - Small and/or enclosed spaces

Noisy environments

How would you best describe the physical demands for this position? (Check only one)

Physical Demands

Sedentary work that primarily involves sitting/standing

Light work that includes moving objects up to 20 pounds

Medium work that includes moving objects up to 50 pounds

Heavy work that includes moving objects up to 100 pounds or more

This position operates exclusively in an indoor office environment with controlled temperatures.

OneWater Marine is an Equal Opportunity Employer and complies with ADA regulations as applicable.