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Move in Coordinator

Ciel Senior Living

Move In Coordinator

As a Move-In Coordinator within our senior living community, you will play a pivotal role in ensuring a smooth transition for residents into our facility. Your primary responsibility will be to manage all aspects of the move-in process, from initial contact with prospective residents and their families to facilitating the move itself. You will serve as a compassionate guide and support system, ensuring that each resident feels welcomed, informed, and comfortable throughout the transition period.

Essential Job Functions:

  • Supports the mission, vision, and goals of the organization, upholding and promoting company culture and vision.
  • Serve as the primary point of contact for residents and their families during the move-in process.
  • Coordinate with various departments (e.g., sales, marketing, maintenance) to ensure a seamless transition for residents.
  • Assist residents with completing necessary paperwork and documentation.
  • Coordinate moving logistics, including scheduling movers, arranging transportation, and coordinating with maintenance staff for any necessary preparations in the resident's new home.
  • Provide guidance and support to residents and their families as they navigate the move-in process.
  • Conduct thorough orientations for new residents, introducing them to staff members, amenities, and community policies.
  • Address any questions or concerns that residents may have during the orientation process.
  • Provide ongoing support to residents and their families as they settle into their new environment.
  • Serve as a resource for residents, helping with navigating community resources and services.
  • Cultivate positive relationships with residents and their families, fostering a sense of trust and confidence in our community.
  • Collaborate with the sales and marketing team to promote resident satisfaction and retention.
  • Attends training courses at community and maintains up to date monthly, quarterly, annual training through designated Learning Management System (LMS).
  • Other duties as assigned, and which relate to the success of the community and the care, comfort, and happiness of our residents.

Experience, Qualifications & Skills:

  • Education: Associates' degree in Sales and Marketing or related field required.
  • Two + years' experience in customer service, sales, or hospitality, particularly within the senior living industry, is highly desirable.
  • Strong interpersonal skills and the ability to communicate effectively with residents, families, and staff members.
  • Excellent organizational and time management skills, with the ability to manage multiple priorities and deadlines effectively.
  • Willingness to work flexible hours, including evenings and weekends, as needed.
  • Commitment to upholding the highest standards of professionalism and integrity in all interactions.
  • Must have strong understanding of the English language, sufficient to read and write.

Physical Qualifications:

  • Walk/Stand must be able to continuously walk and stand.
  • Environment Condition must be able to perform work both inside and outside.
  • Sit sit infrequently.
  • Lift - constantly 0-10 pounds, frequently 11 50 pounds, occasionally 51 100 pounds.
  • Carry - constantly 0-10 pounds, frequently 11 50 pounds, occasionally 51 100 pounds.
  • Push - constantly 0-10 pounds, frequently 11 50 pounds, occasionally 51 100 pounds.
  • Climb must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
  • Bend must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
  • Squat must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
Vacancy posted 2 days ago
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