Receptionist

Job Description

Job Description

Monarch Healthcare Management Benefits Include:

• UKG Wallet - get paid the next day!

• Free Single Medical Insurance

• Loan reimbursement.

• Scholarship Opportunities

• Paid Time Off – Vacation Time

• 401 (k) with annual contribution match

• Referral bonuses

• Career path to other positions within our growing company!

Receptionist 

Position Summary: 

The Receptionist plays a key role in supporting the health care team by greeting and assisting residents, families, visitors, applicants, and staff, as well as professionally answering and directing phone calls. This position manages incoming inquiries, schedules resident transportation, and provides clerical support such as filing medical records, copying admission documents, preparing forms, and assisting the Health Information Director when needed. The Receptionist also supports department directors with administrative tasks including correspondence, supply ordering, mail distribution, and follow-up related to residents and admissions, while occasionally responding to resident account inquiries. Professionalism, confidentiality, and courteous communication are essential, along with adherence to facility policies and dress code standards. The role participates in required training and audits, supports quality improvement efforts, and helps foster a positive, inclusive, and customer-focused environment within the facility.

Qualifications:

• Education and Experience: High school diploma preferred; experience in healthcare, skilled nursing, or assisted living is beneficial; must meet employment requirements following a criminal background check per Minnesota Department of Human Services.

• Technical and Office Skills: Proficiency with computer systems and office equipment; ability to perform job duties independently and efficiently.

• Communication and Interpersonal Skills: Strong customer service, verbal and written communication, and organizational abilities; personability and ability to build trust with diverse individuals including residents, families, and staff.

• Personal Attributes and Adaptability: High emotional intelligence, active listening, resilience under pressure, and the ability to handle multiple tasks and fast-changing environments effectively.

About Monarch:  

Monarch Healthcare Management is a mission-driven company that is changing the way short-term rehabilitation and long-term care are delivered. Our employees embody our motto, Where CARE and CUSTOMER SERVICE Come Together, by always putting the needs of residents and families first across Monarch's network of 60+ skilled nursing and assisted living facilities in Minnesota.  

Partnering with higher research institutes and international tech companies, Monarch has been nationally recognized for its innovation in the care of our residents, making a meaningful impact on their quality of life and interactions.  

We value our employees and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, fun perks, career development opportunities, and great benefits. 

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.