CONTROL DEPARTMENT MANAGER

Job Description

Job Description

Job Summary The Employer Control Department Manager will lead the Employer Control team within a third-party administrator (TPA) serving single and multi-employer union trust funds. This role is responsible for daily operations, compliance, and continuous process improvement. In addition to leadership and oversight responsibilities, this role is expected to maintain a working knowledge of departmental processes and actively perform operational work as needed. Key priorities include streamlining workflows, leveraging technology and automation, documenting SOPs, training staff, and establishing KPIs. Responsibilities include:

• Lead, manage, and supervise Employer Control department staff, including hiring, training, quality assurance, and regular performance evaluations.
• Develop, implement, and maintain control policies and procedures to ensure regulatory compliance, with clear documentation of SOPs.
• Monitor and analyze department processes to identify opportunities for improvement, and introduce automation or technology solutions for enhanced efficiency and accuracy.
• Ensure precise and timely processing of employer reports, remittances, payroll contributions, audits, and all related transactions, consistently meeting strict monthly deadlines.
• Collaborate cross-functionally with all other departments including, but not limited to IT, Member Services, Client Services, and Trust Accounting to optimize workflows and drive organizational efficiency.
• Prepare and present detailed reports on department performance to senior management, including progress against established KPIs.
• Ensure all board meeting reports, deliverables, and supporting materials are completed accurately and provided to Account Executives within established deadlines to support client and board meeting requirements.
• Stay abreast of industry trends and regulatory changes to maintain compliance and keep the department competitive.
• Serve as the primary contact for escalated issues, proactively communicating and resolving concerns with clients, legal representatives, and auditors.

Qualifications

• Minimum of 5 years of experience in employee benefits administration, with at least 2 years in a supervisory or managerial capacity.
• Comprehensive knowledge of federal and state regulations governing employee benefits, including ERISA, COBRA, and HIPAA.
• Exceptional leadership and team management abilities across multiple locations across the country. 
• Proven track record in process design, efficiency improvement, and implementing automation or technology solutions.
• Experience in setting, monitoring, and achieving KPIs and managing staff performance to measurable goals.
• Outstanding communication and follow-up skills, with direct experience interacting with clients, attorneys, and auditors.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Preferred Qualifications

• Certified Public Accountant (CPA) designation preferred, with demonstrated knowledge of pension, trust, payroll, or employer contribution accounting principles and financial reporting practices.
• Bachelor’s degree in business administration, finance, or related discipline.
• Relevant professional certifications such as Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (CBP)
• Prior experience with third-party administration (TPA) systems and processes.

Working Conditions

• Occasional travel is required.