Lead Medical Support Assistant

Department: Department of Veterans Affairs The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. Key Responsibilities Functions or Scope of Assigned Duties include but are not limited to the following: The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day. Employee plans and organizes work with general assistance from the supervisor as to meet local and VA wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Is responsible for maintaining the confidentiality of information obtained to carry out required duties. Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Employee strives to meet the needs of customers while supporting VA missions. Communicates and treats customers in a courteous, tactful, and respectful manner. Provides the customer consistent information according to established policies and procedures. Handles conflict and problems relating to the customer in a constructive and appropriate manner. Work Schedule: Monday-Friday 8am-430pm Telework: Not Available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements & Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $55236 – $71808/yr. What is the application deadline? Applications close on 2026-11-03. Who is eligible to apply? This position is open under the 'Public' hiring path. Related Searches Lead Medical Support Assistant, Lead Medical Support Assistant jobs, Lead Medical Support Assistant careers, apply Lead Medical Support Assistant, Lead Medical Support Assistant in Grants Pass, Lead Medical Support Assistant jobs Grants Pass, Lead Medical Support Assistant in Oregon, Lead Medical Support Assistant jobs Oregon, jobs in Grants Pass, careers in Grants Pass, jobs in Oregon, federal jobs in Oregon, government jobs Oregon, jobs in Grants Pass, Oregon, Veterans Health Administration, Veterans Health Administration jobs, Veterans Health Administration careers, Veterans Health Administration Grants Pass, Department of Veterans Affairs, Department of Veterans Affairs jobs, Medical Support Assistance, Medical Support Assistance jobs, USAJOBS Medical Support Assistance, public jobs, Lead Medical Support Assistant salary Source: USAJOBS.gov U.S. Federal Government Retrieved 2026-10-25 Not affiliated with or endorsed by OPM or USAJOBS.gov #J-18808-Ljbffr U.S. Department of Veterans Affairs