Market Support Manager

Market Support Manager

Detroit, MI

About the Team

DashMart is part of the New Verticals division with DoorDash and we are a local-fulfillment center owned and operated by DoorDash, offering customers fast, reliable, and high quality delivery.

About the Role

We're looking for a hands-on, people-first leader with strong operational acumen and a high degree of flexibility to serve as a Market Support Manager. In this role, you'll be assigned a regional territory and be embedded on-site at various DashMart locations to support high-priority initiatives, stabilize operations, and provide interim leadership as needed. This is a dynamic position ideal for someone who thrives in ambiguity, loves to lead teams, and enjoys solving problems on the ground.

You're Excited About This Opportunity Because You Will

• Lead On-Site: Travel frequently within a designated geographic area covering multiple states and serve as an on-the-ground leader at newly launched DashMart sites and sites undergoing complex changes in operations or leadership. Lead, coach, and retain high-performing teams of Site Managers, Assistant Site Managers, and hourly associates. Set the tone for culture, safety, and performance during every assignment. Assignment duration will be dependent on the unique circumstances of the site.
• Stabilize and Scale: Step in during leadership transitions, new site launches, or operational challenges. Implement standard operating procedures, troubleshoot operational issues, and quickly bring teams up to performance benchmarks.
• Own Operational Excellence: Oversee day-to-day site operations while deployed, ensuring sites run smoothly, efficiently, and safely. Monitor P&L performance, identify root causes of inefficiencies, and implement corrective action plans.
• Support Growth and Change: Partner with regional and central teams to support growth initiatives, regional training programs, special projects, market expansion efforts, and share insights on key learnings from coverage assignments.
• Drive Process Improvements: Use data and insights to design and execute improvements to workflows, team structures, and fulfillment practices.

We're Excited About You Because

• You are mobile and flexible ready to travel extensively (by planes, trains, and/or car) and stay on-site in varying locations for extended periods based on business needs. In this position, you will be expected to be on site nearly 100% of your 5 work days per week (days of week are flexible per needs of the site)
• You're an experienced leader , having managed diverse hourly and salaried teams of 15+ employees in fast-paced, high-growth environments, and have a proven track record of building a strong site culture and mastery in site operations
• You think from first principles and approach challenges with curiosity and creativitynot just what's been done before.
• You thrive in ambiguous and dynamic environments , especially when working independently to drive impact.
• You are data-driven , with strong analytical skills and experience using Excel or similar tools to drive decisions.
• You take ownership treating every site you support like it's your own, whether you're there for a week or a quarter.
• You bring 3+ years of experience in Leadership, Operations, Consulting, Logistics, Strategy, or a related field.

Bonus Points:

• Have launched new business units or scaled operations from zero to one
• Bring warehousing, logistics, or fulfillment center experience
• Are skilled in change management and team building across diverse environments

Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

$81,600 - $120,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound