Front Desk Agent - Luxury Ranch & Resort

Job Description

Job Description

About Sorrel River Ranch

Sorrel River Ranch is a Four-Diamond luxury guest ranch along the Colorado River , surrounded by 240 acres of stunning red-rock country. Just 17 miles from Moab and close to Arches and Canyonlands, Sorrel is where adventure, great food, genuine hospitality, and meaningful connection come together.

Our team is at the heart of the experience. We’re looking for people who take pride in what they do, enjoy working with others, and want to be part of something special in one of the most beautiful places in the West.

Come work somewhere beautiful, be part of a great team, and make every day an adventure.

As a Front Desk & Guest Services Team Member , you’ll be one of the first faces guests meet and an important part of their entire Sorrel experience.

You’ll help guests arrive smoothly, answer questions, coordinate daily plans, manage reservations, and make sure the little details are taken care of. You’ll work closely with the Front Desk, Concierge, Experience, Housekeeping, and other departments to create a stay that feels effortless and personal.

This is a great role for someone who is warm, confident, organized, tech-savvy, and genuinely enjoys helping people.

If you love hospitality, thrive on variety, and want to work somewhere the scenery is as memorable as the guests, come join us.

• Welcome every guest with warm, genuine, and attentive service.
• Help anticipate guest needs and exceed expectations throughout their stay.
• Support guest itineraries, activities, dining, transportation, and daily logistics.
• Answer questions about Sorrel, Moab, local attractions, events, and outdoor adventures.
• Manage guest requests and communicate follow-up clearly with the appropriate teams.
• Resolve guest concerns quickly, professionally, and thoughtfully.
• Safely transport guests and luggage to and from their rooms when needed.
• Help create memorable experiences from arrival through departure.

• Answer incoming calls and respond to guest inquiries about availability and accommodations.
• Make and confirm reservations.
• Register and assign rooms to arriving guests.
• Issue room keys and maintain accurate guest and room records.
• Process check-ins and check-outs.
• Present guest statements and accurately process payments.
• Assist with billing questions and account requests.
• Deliver guest messages and maintain clear communication.
• Keep front desk records and systems accurate and up to date.

• Complete daily opening and closing checklists.
• Follow Sorrel's standard operating procedures and service standards.
• Help identify opportunities to improve processes, systems, and guest services.
• Communicate proposed changes and operational needs to management.
• Work closely with Housekeeping, Maintenance, Reservations, and Experience teams.
• Take direction from multiple managers while effectively balancing competing priorities.
• Step in and help wherever needed to keep the operation running smoothly.

At Sorrel, we want team members who don't simply follow a checklist—they notice things, ask questions, and look for ways to make the experience better.

You’ll be encouraged to:

• Question outdated processes.
• Suggest new ideas and solutions.
• Help improve SOPs and daily operations.
• Support your teammates.
• Take ownership of guest needs.
• Contribute to the culture and success of the entire ranch.

We’re looking for someone who is dependable, personable, polished, and genuinely excited about hospitality.

• 3+ years of experience in Front Desk, Guest Services, Concierge, Bell, or a similar hospitality role.
• Previous luxury hotel, resort, ranch, or destination-property experience is a plus.
• Strong administrative and computer skills.
• Experience with MEWS or other hospitality software preferred.
• Comfortable using PC/Windows systems and learning new technology.
• Strong communication and interpersonal skills.
• Experience handling guest concerns and resolving conflicts.
• Ability to multitask while maintaining accuracy.
• High ethical standards and professionalism.
• Confident, personable, and well-presented.
• Ability to work effectively with people with different personalities and backgrounds.
• A flexible, team-first attitude.
• A genuine interest in the outdoors and the Moab area is a plus.

• Valid driver's license.
• Ability to lift 50 pounds .
• Ability to stand and remain active throughout the shift.
• Flexible schedule, with full-time and part-time opportunities available .
• Availability for early mornings, evenings, weekends, and holidays as needed.
• Ability to work effectively in a fast-paced environment.

• Employee discounts for friends and family
• Affordable on-site housing for non-local candidates , subject to availability

At Sorrel, the Front Desk is more than a place to check in. It’s where the adventure begins.

You’ll be the person who helps guests discover the ranch, plan their days, solve the unexpected, and feel completely at home in the red rocks.

Bring your hospitality skills, your curiosity, and your love of people. We’ll provide the river, the mountains, and plenty of adventure.

Limited rental housing may be available on a first-come, first-served basis .

Applicants must already have legal authorization to work in the United States. Only applicants selected for an interview will be contacted.

Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace.

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