Front of House Operations Leader

Reports to: Front of the House Director Responsibilities: Team Leadership: Lead, train, and motivate front-line employees, including cashiers, hosts/hostesses, and dining room attendants. Set performance expectations, provide ongoing feedback, and recognize outstanding performance. Customer Service Excellence: Ensure exceptional customer service by greeting guests, addressing their needs, and resolving any issues or complaints. Train and coach team members to deliver the Chick-fil-A standard of service and hospitality. Front Counter Operations: Oversee front counter operations, including order taking, cash handling, and order accuracy. Monitor service times, optimize efficiency, and ensure a smooth flow of operations. Drive-Thru Operations: Coordinate and manage drive-thru operations to ensure speedy and accurate order taking, payment processing, and delivery of orders. Monitor and address any issues related to drive-thru efficiency and customer satisfaction. Dining Area Management: Ensure cleanliness, organization, and maintenance of the dining area. Monitor dining room flow, cleanliness, and customer comfort. Address any issues promptly and maintain a welcoming atmosphere. Shift Management: Schedule and supervise front-line employees, ensuring adequate staffing levels and smooth operations. Coordinate breaks, delegate tasks, and manage labor costs while maintaining exceptional service standards. Senior Shift Leader Support: Support the Front of the House Director by taking on junior management duties, such as assisting in scheduling and holding team members accountable for performance and adherence to company policies. Manage and Supervise Shift Leaders: Provide guidance and support to shift leaders, ensuring they have the necessary resources and training to effectively lead their teams. Monitor their performance and provide feedback for continuous improvement. Cash Management: Responsible for cash handling procedures, including cash register management, accuracy in counting and reconciling cash, and following cash handling policies and procedures. Work in Any Position: Willingness to work in any front-line position as needed, including cashier, host/hostess, or dining room attendant, to support operations and provide hands‑on assistance to the team. Flexibility: Ability to work flexible shifts, including mornings, evenings, weekends, and holidays, based on the needs of the restaurant. Safety and Compliance: Ensure compliance with food safety, sanitation, and health regulations. Promote a culture of safety and adherence to standard operating procedures. Communication: Effectively communicate with team members, other managers, and departments to ensure smooth operations and resolve any issues or challenges that arise. Reporting and Documentation: Maintain accurate records and reports related to sales, labor, customer feedback, and any operational issues. Provide necessary reports to upper management. Requirements: High school diploma or equivalent. Previous experience in a kitchen management or leadership role, preferably in the restaurant or hospitality industry. Strong knowledge of back of the house operations, including food preparation, cooking techniques, and kitchen safety procedures. Proficiency in managing inventory, placing orders, and controlling costs. Excellent leadership and team‑building skills. Strong problem‑solving and decision‑making abilities. Knowledge of food safety and sanitation regulations. Ability to work flexible shifts, including mornings, evenings, weekends, and holidays, based on the needs of the restaurant. Proficient computer skills and familiarity with restaurant management systems. Benefits: A fun work environment where you can positively influence others Competitive pay FREE FOOD every shift you work - up to over $3,000 annual benefit! Flexible scheduling Closed on Sundays Scholarship opportunities - $1,500, $2,500 and $25,000 amounts available to earn Health, dental and vision insurance contributions to active plan participants Learning first‑hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goal Chick-fil-a Kuebler Gateway provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr