Fraud Chargeback Coordinator

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:

• Proactively monitor and review internet sales and transaction data for suspicious activity and possible fraud
• Investigate irregular transactions, uncover root causes, and drive timely resolutions
• Analyze data to identify emerging fraud trends and evolving threats, sharing insights and recommendations to reduce risk and loss
• Partner with Investigations to detect, mitigate, and prosecute fraud
• Document findings and insights to support risk assessments, reporting, and performance metrics
• Review and resolve payment disputes (chargebacks) from credit card providers
• Prepare compelling, evidence-based chargeback rebuttal packages by partnering with cross-functional teams
• Lead and contribute to special projects that enhance fraud prevention strategies and operational efficiency

What it takes to succeed:

We're looking for a proactive, detail-driven problem solver who thrives in a fast-paced environment:

• Strong organizational and time management skills, with the ability to prioritize effectively
• Sharp analytical thinking and problem-solving abilities, including recognizing subtle or non-obvious patterns in data
• A continuous improvement mindset, with the ability to identify best practices and recommend process enhancements
• Comfort managing multiple priorities and adapting quickly to changing business needs
• Self-motivated and able to work independently with minimal supervision
• Excellent written and verbal communication skills, with the ability to clearly present findings and recommendations

What else is important:

• This is an onsite role based in our Orlando office
• Occasional weekend availability required (approximately one day every other month, dependent on business needs)
• Primarily desk-based work
• Preferred experience dealing with electronic payment fraud, risk operations, chargeback operations, or data analysis
• Accertify platform experience a plus
• Advanced proficiency in Excel preferred

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.