Church Software Support Specialist

Come Join Our Team We're looking for a great person with a passion to help our "Online Family!" Catholic Software Trainer/Demonstrator (Full-Time) An intimate knowledge of Catholicism and Catholic parish operations is required! Job Description Mass Intentions Online (aka My Parish Office), a member of the Diocesan family of products, is seeking a Church Software Support Specialist to join our Digital Products Team. This role provides technical support, training, and onboarding for parishes using our software. This is a fully remote, full-time position. The salary range is $41,000-$48,000 per year. What You'll Do

• Product Demonstrations & Sales: Deliver clear, persuasive virtual presentations to prospective parish decision-makers, demonstrating how our tools solve daily parish management challenges, from Mass intention scheduling to office workflows, and converting prospective parishes into long-term clients.
• Serve as the primary support contact for churches using our software
• Establish and maintain excellent client rapport
• Respond to customer support requests via phone and email in a professional, customer-first manner
• Conduct virtual demonstrations, onboarding, and training new clients on our software
• Create, document, and manage support cases in our CRM/ticketing system
• Provide clear, timely updates to clients on open issues and resolutions
• Participate in weekly team support meetings and collaborate with internal teams
• Obtain a comprehensive knowledge of features and functionality of the MIO suite of applications and software
• Ability to function independently in a busy environment, as well as part of a team
• Strong attention to detail and organizational skills

Qualifications Strong customer service skills with a demonstrated customer-first mindset Excellent verbal and written communication skills Strong attention to detail and organizational skills Ability to work independently while contributing effectively to a team Reliable attendance and strong work ethic Comfort supporting users via phone and email in a professional support environment Proficiency with common computer applications (Microsoft Office, Google Workspace, web-based tools) Ability to learn new products quickly Ability to present remotely (online) to parish/church individuals or groups Must be well-spoken, energetic, and have the ability to improvise The most important education requirement is a willingness to learn with an open mind: you can become an expert in a short time. It also helps to have previous experience demonstrating products or representing a brand Spanish as a second language is a plus, but not required Required: A modern computer and at least one monitor A high-speed internet connection to your home office for the company-provided VoIP telephone Must be a U.S. citizen Benefits: Medical and prescription coverage 401(k) with company match Life insurance for employee and dependents PTO accrual starting on day one To apply, email using the subject line of "Catholic CSS Application". Please include your work history, resume, and a cover letter to: [REMOVED - SEE ORIGINAL LISTING]