Manager, Support Services

Description Join the Team at Compass Minerals Compass Minerals is a leading global provider of essential minerals that help solve nature’s challenges for customers and communities. From keeping roadways safe during winter weather to supporting agriculture and crop growth, our products play an important role in everyday life. With more than 1,800 employees across the U.S., Canada, and the U.K., we are committed to safety, innovation, and operational excellence. We are seeking a Support Services Manager to join our team in Overland Park, KS . This role is responsible for leading enterprise-wide IT support services, including end‑user technology, asset management, software licensing, and Tier 1 Help Desk operations. The ideal candidate will provide strategic leadership, ensure exceptional service delivery, and drive continuous improvement across the organization’s client technology environment. Why Join Compass Minerals? We offer a competitive compensation and benefits package, including: Benefits starting Day 1 11 paid holidays + 1 floating holiday Competitive PTO Plan 1 week sick time (subject to applicable state and local laws) 401(k) with company match Employee Education Reimbursement Program Employee Assistance Program (EAP) Bonus opportunities for eligible positions Key Responsibilities Lead enterprise IT support services, including the Tier 1 Help Desk and end‑user technology support Manage internal teams, vendors, and service providers to deliver exceptional customer support Monitor service levels, ticket performance, and KPIs to ensure timely issue resolution Develop and implement IT support strategies, policies, and best practices Oversee IT hardware asset management and software licensing compliance Evaluate emerging technologies and recommend improvements to the client technology environment Provide leadership, coaching, and performance management for support services staff Ensure compliance with company standards, security requirements, and software licensing agreements Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent experience 10+ years of IT support or systems administration experience 5+ years of leadership experience managing enterprise IT support teams Experience managing vendor relationships, hardware procurement, and software licensing Experience working with third‑party Help Desk providers Strong leadership, customer service, and problem‑solving skills Preferred Qualifications ITIL Certification Experience with ServiceNow Experience leading enterprise IT service improvement initiatives Physical Requirements This position is primarily office‑based and requires regular use of computers and standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Equal Opportunity Employer Compass Minerals is an equal opportunity and affirmative action employer committed to fostering an inclusive workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor. #J-18808-Ljbffr Compass Minerals America Inc.