Hybrid IT Support Technician (Miami, FL Required | Remote + Client Visits)

IT Support TechnicianWe are looking for an experienced IT Support Technician to provide first-line support and assist with IT validation activities for a Miami-based operation. Candidates must be located in Miami, FL, as the role requires in-person visits to client offices in Miami. All other responsibilities are performed remotely (no in-office work required). We do not provide relocation assistance.Role: As a Hybrid IT Support Technician, you will maintain the day-to-day provision of IT Support Services to our internal offices and remote staff. The IT Service Desk, which you will help manage, serves as the centralized contact point for all IT-related incidents and service requests.Primary Responsibilities:Provide IT support via tickets, calls, and chat (Zoho)Ensure timely responses through active monitoring of ticketing system and Help Desk lineTroubleshoot hardware, software, and wireless & physical network issuesSupport Windows, Mac, and Linux systemsSupport Office 365 and Google Workspace (Outlook, SharePoint, OneDrive, Gmail, Drive)Install, configure, and troubleshoot Microsoft Office & Google Workspace appsUse RMM tools to monitor and manage devicesSupport and troubleshoot EDR/antivirus solutionsDocument issues, resolutions, and maintain knowledge baseEscalate complex issues when neededAssist with device inventory validation and IT environment documentationPerform basic workstation optimization and support setup (printers, mobile, PBX)Requirements:4+ years of IT Support experienceStrong English communication skillsExperience with Zoho or similar ticketing systemsExperience with Windows, Mac, Linux, Office 365, Google Workspace, and networkingExperience with RMM tools and EDR solutionsStrong troubleshooting and documentation skillsIf you meet the above criteria and are interested in this opportunity, we would love to hear from you. Benefits: Salary compensation: Depends on experience and salary expectation.