Technical Support Specialist

Who We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a Technical Support professional at Kyndryl, this role provides structured product‐oriented support for a Kyndryl client’s embedded, real‑time, Linux, cloud‑edge, and platform software environments. The role provides Level1 and/or Level2 support, including case triage, diagnostics, issue reproduction, technical investigation, root‑cause support, workaround assistance, case documentation and escalation support within customer‑defined support systems and communication standards. Key responsibilities include Level1 case intake, triage, diagnostic information collection, known‑solution guidance, next‑step communication, case status tracking and issue reproduction; Level2 advanced troubleshooting, technical investigation, root‑cause support, workaround development and deeper issue reproduction across software, platform and integration layers; supporting complex customer environments – lab, integration, platform and certification‑related contexts; documenting solutions, contributing to knowledge resources, mentoring support engineers and improving processes; escalating defects, product issues, security concerns or certification/compliance questions through approved channels; and operating within defined role boundaries without making architectural, compliance or security posture commitments. Kyndryl currently does not require employees to be fully vaccinated against COVID‑19, however, if you are hired to work at a client, customer or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are You’re good at what you do and possess the required experience to prove it. Equally important, you have a growth mindset, are keen to drive your own personal and professional development, are customer‑focused – prioritizing customer success, and are open and borderless, naturally inclusive in how you work with others. Required Technical and Professional Expertise: 0–3 years of experience in Customer Service or Technical Support Experience with Cisco Nexus and IOS technologies Experience with F5 ASM and LTM configuration and troubleshooting Preferred Technical and Professional Experience: Cisco certified Experience with network automation/scripting Compensation The compensation range for the position in the U.S. is $100,080 to $190,080 based on a full‑time schedule. Your actual compensation may vary depending on geography, job‑related skills and experience. For part‑time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. Applicable compensation ranges by location: California (San Francisco Bay Area): $120,120 to $228,000 California (All Other): $110,040 to $209,040 Colorado: $100,080 to $190,080 Massachusetts: $100,080 to $209,040 New York City: $120,120 to $228,000 Washington: $110,040 to $209,040 Washington DC: $110,040 to $209,040 Benefits This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off. What You Can Expect With state‑of‑the‑art resources and Fortune 100 clients, each day presents an opportunity to innovate, build new capabilities, strengthen relationships and improve processes. Kyndryl cares about your well‑being, offers learning programs that provide access to certifications (Microsoft, Google, Amazon, Skillsoft, among others), supports voluntary giving and volunteering through mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory 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