Program Manager

Program ManagerSenior Friendship Centers is seeking an experienced Program Manager to lead our Nutrition Program throughout Lee County. Are you a people-focused leader who enjoys building relationships, solving problems, and making a meaningful impact in your community? In this hands-on leadership role, you will oversee our social dining sites and Home Delivered Meals program, ensuring older adults throughout the community receive nutritious meals and exceptional service. You will supervise dining site and assessment staff, coordinate daily operations, and help ensure our programs meet all regulatory and quality standards. As part of our collaborative team, you will cover all Lee County Nutrition roles when coverage is needed.The ideal candidate is an organized, energetic, and compassionate leader who enjoys working with people and creating a welcoming, hospitality-centered environment. Success in this role requires strong leadership, communication, and organizational skills, along with the ability to effectively manage staff, coordinate multiple locations, and oversee the logistics of a large-scale nutrition program. To best serve all the guests in Lee County, being bilingual in Spanish and English is a must.At Senior Friendship Centers, you'll join an organization dedicated to helping older adults live healthier, more connected lives. Each year, our Nutrition Program serves older adults across Sarasota, DeSoto, Charlotte, and Lee Counties.This is an in-office (40 hours/week), Monday–Friday position. We offer a robust benefits package including health, dental, and vision coverage; generous paid time off; paid holidays; a 403(b) retirement plan with employer match; and—most importantly—the chance to do meaningful work with an organization that truly cares. If you're ready to make an impact, we'd love to hear from you—apply today!Essential Functions:Supervise, train, schedule, and evaluate the work of the Nutrition department employees and volunteers. Make frequent personal and telephone contact and oversee routes to provide supervision, support, answer questions, and resolve problems.Oversee the ordering, portioning, packaging, delivery of congregate and home delivered meals, take service requests and resolve client transportation and food delivery issues, coordinate home delivered meal routes to ensure quality, food safety, and customer satisfaction.Assure full compliance and training to meet all federal funding and local funding requirements; including but not limited to the accurate compilation and submission of weekly reports on dining sites and home delivered meals activities, including tracking of meals, data entry, reconciliation of paperwork, and submission to the Nutrition Director and the fiscal staff, as applicable.Responsible for all recordkeeping to support monitoring visits, audits, and other evaluations.Responsible for complete and current dining client files/assessments.Attend Health Fairs, Expos for outreach, and volunteer recruitment. Participate in fundraising and outreach activities to promote the organization's mission.Oversee and manages all internal data and sequencing of Home Delivered Meals.Coordinate the Nutrition consultant and food service providers to arrange for well-coordinated and quality service delivery. Arranges emergency meals as authorized. Works with and assists Area Agencies and other funders' needs and with monitoring visits.Oversees work of dining site; advisory councils; attends quarterly meetings, prepares agenda, and approves new members.Conducts and/or delegates "HDM Only" client assessments.Maintains all client files and documentation for "nutrition only" clients. Refers clients to Case Management when non-nutrition-based needs arise.Ensures processes and protocols are in place to collect, account for, and arranges for or provide the delivery of donation deposits to designated destinations; prepare reports on dining site activity; attend periodic meetings with supervisor, caterer representatives, other site managers, and nutrition specialists.Provides recommendations regarding expenditures. Responds to questions from other departments.Backup support to Nutrition staff in their absence, or where needed to fulfill program obligations and make regular site visits to all congregate sites to ensure compliance.Attend staff meetings, training, and seminars as required.Supervisory Responsibilities:Assessment Coordinator, Nutrition Coordinators, and Volunteers.Organizational:Must comply with all Senior Friendship Centers personnel policies.Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization's safety and incident policies.Other Duties:Please note while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties, responsibilities, and activities at any time with or without notice when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.QualificationsCompetencies:Excellent customer service and interpersonal skills.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Strong verbal and written communication skills.Strong leadership skills.Ability to prioritize tasks and adapt to the needs of the organization.Ability to interact professionally with all staff, clients, volunteers, and community partners.Must be friendly, flexible, able to handle challenges, and able to work with limited supervision.Education, Experience, Licenses, and Certifications:Requires Associate's Degree in Social Science, Food Service Manager, or related field, or commensurate professional experience to provide the requisite knowledge, skills, and ability to satisfactorily perform in this position. Bachelor's Degree preferred.Two years of experience in a supervisory capacity is required.Intermediate computer skills are required; Must have extensive experience with Microsoft Office Suite (Word, Excel, Outlook) and other basic computer software and hardware, and the ability to quickly learn the organization's systems.Experience presenting to public groups is desirable.Physical Demands:Prolonged periods sitting at a desk and working on a computer and prolonged periods standing.Must be able to lift 40 pounds.Must be able to independently access various departments of a given location.Work Environment:Work environment may vary between locations and include stairs, office space adaptation when traveling, and a moderate noise level.Senior Friendship Centers is a drug and smoke-free workplace.Travel:Travel will be required to complete assessments and operate congregate meal site locations within the county.Travel within the several counties in which Senior Friendship Centers Inc. operates may be required as frequently as needed to support operations, fundraising, and outreach.Must have reliable transportation.A valid driver's license and proof of insurance are required for all work-related travel.Additional eligibility requirements:Satisfactory clearance of a fingerprint-based, level II background screening, and pre-employment substance abuse testing is required.Must be authorized to work in the United States.All applicants must pass a Level 2 Background Screening. Level 2 background screening is Florida's highest level of background check. It is required by Section 435.04, Florida Statues for individuals working in positions of responsibility or trust. Level 2 screening helps ensure that people who care for children, seniors, and vulnerable populations are safe and trustworthy.It is the policy of Senior Friendship Centers to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.