CCTV Support Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Full Time Glen Burnie, MD, US 2 days ago Requisition ID: 1139 Salary Range: $35.00 To $43.00 Hourly As a Support Technician, you will be the front-line support responsible for triaging, solving, or escalating any service-related issues for Skyline Technology Solutions' client base. You can expect to spend your time accomplishing the following: 50% of the time on Objective 1: Install/Service Support 40% of the time on Objective 2: Customer Support 10% of the time on Objective 3: Internal Support Job Responsibilities - What to Expect T roubleshoot and fix CCTV Camera Solutions and Access Control Systems. Troubleshooting camera issues remotely VMS and Access Control Support (as needed) Assist in the lab to configure cameras and program VMS/Access Control software (as needed) Service Support Support field service technicians Work with vendor/manufacturer support to resolve issues. Create/edit access groups in Genetec. Perform Genetec system software upgrades. If not available, can assign help from other support techs or lab tech. Schedule service techs and can change the schedule if needed. Ensure SOAR board is updated. Update project SPEC sheet as needed. Respond to all tickets that come in throughout the day. Resolve any tickets that can be done remotely. Assign tickets to service technicians that will require site visits. Create badges in Genetec for Skyline employees Update High5 with appropriate comments and billing information Ensure customer follow-ups are completed in a timely fashion. Your Knowledge & Expertise Experience in CCTV systems 3+ years Experience in Access Control systems 3+ years High School Diploma/GED Proficient in Microsoft Outlook, Excel, Word, and Visio Customer Service Skills Certifications Genetec

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