Customer Service Representative

Inside Sales / Customer Service Representative

FASTSIGNS Downtown Baltimore and FASTSIGNS Columbia are family-owned businesses and consistently rank among the top-performing FASTSIGNS centers in the United States. As three-time recipients of the CEO Circle Award, our success is driven by our people—individuals who genuinely care and are committed to excellence in everything they do. The Inside Sales / Customer Service Representative serves as the face of our organization. This is a critical role that requires a positive attitude, strong energy, and a genuine desire to succeed. If you are a people-oriented professional with excellent communication skills, an optimistic outlook, and a desire to be part of a high-performing team, we encourage you to apply.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide accurate and knowledgeable information regarding products, pricing, and availability
• Collaborate with internal departments to ensure customer needs are met
• Perform data entry across various systems

Qualifications

• Friendly, professional demeanor with a strong sense of urgency and commitment to customer service
• Excellent phone etiquette and strong verbal, written, and interpersonal communication skills
• Ability to multitask, stay organized, and prioritize effectively
• Experience in the sign or print industry is preferred, but not required

Compensation and Benefits

We offer competitive compensation along with a comprehensive benefits package, including salary-based pay, paid holidays, PTO, paid vacation, 50% employer-covered individual health plan, and a 401(k) with company match after one year of service.

Work Environment

We operate in a business-to-business model with a Monday through Friday schedule—no weekend work required. Our company motto is: We deliver a top-quality product in a professional, urgent, and friendly manner. This guiding principle defines our approach to service and our continued success. Join our team. Compensation: $20.00 - $24.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement.