Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support daily customer interactions and order processing for a busy team. This long-term contract position is ideal for someone who brings strong customer service and order entry experience, communicates clearly, and can manage a high volume of inquiries with professionalism. The person in this role will handle inbound and outbound communication, accurately enter and maintain customer orders, and help ensure a positive customer experience across every interaction.

Responsibilities:

• Accurately enter, review, and process customer orders in the system, ensuring all information is complete and correct.
• Update existing orders, make revisions as needed, and verify order details before processing.
• Respond to incoming customer calls and messages promptly, providing accurate information and effective support.
• Place outbound calls as needed to follow up on requests, resolve open issues, or confirm order-related details.
• Assist customers with product, service, pricing, and order-related questions while maintaining a courteous and solutions-focused approach.
• Monitor order status and communicate updates, delays, or changes to customers in a timely manner.
• Update customer account records, document interactions, and maintain accurate order documentation.
• Use SAP and related systems to review order status, customer information, and service history.
• Coordinate with internal teams, including sales, shipping, and operations, to resolve order issues and ensure timely fulfillment.
• Escalate complex customer concerns as appropriate while maintaining a high level of customer satisfaction.

• Minimum of 3 years of experience in customer service, order entry, or customer support, preferably in a high-volume call center or distribution environment.
• Proven experience processing, entering, and maintaining customer orders with a high degree of accuracy and attention to detail.
• Ability to manage inbound customer calls, outbound follow-up, and order-related inquiries in a fast-paced environment.
• Experience using SAP or a similar ERP system for order entry, order management, and customer record maintenance.
• Excellent verbal and written communication skills with a professional, customer-focused approach.
• Strong organizational, multitasking, and time management skills with the ability to prioritize competing responsibilities.
• Detail-oriented with the ability to maintain accuracy while processing orders and updating customer information.