Telephone Interviewer

Job Description

Job Description

Live in Arizona, Florida, New York, or Texas? Join a Top Workplace!

Looking for a temporary remote opportunity with the potential to grow into something more?

Velocitii is hiring Remote Telephone Interviewers for a contract assignment running from 9/21/2026-1/31/2027. In this role, you'll conduct telephone interviews with insurance applicants, gather detailed information, and play an important part in the underwriting process.

This is a temporary contract position, with the potential to be considered for a regular full-time position at the completion of the contract based on business needs and performance.

Ready to be part of something great? View our website to learn more and apply today!

WHAT’S IN IT FOR YOU – THE PERKS! 

???? Compensation & Contraction Completion Bonus

• Pay is dependent on state:
  • AZ: $17.50/hour
  • FL: $16.50/hour
  • NY: $17.50/hour
  • TX: $16.00/hour
• Paid training provided
• Contract runs 9/21/2026-1/31/2027
• Completion bonus available at the end of the contract based on certain qualifications

???? Company-Provided Equipment

• We’ll set you up with everything you need to succeed—no equipment worries!

???? Remote Work

• Work comfortably from home and skip the commute.

???? Supportive Culture

• Velocitii values open communication, compassion, collaboration, and creating a strong sense of belonging for all employees.

???? Opportunity for Future Employment

• While this position is a temporary contract role, successful employees may be considered for future regular full-time opportunities based on performance and business needs.

???? Consistent Schedule

• Monday–Friday shifts start between 8:30-9:30 AM EST—no weekends!

A DAY IN THE LIFE

As a Telephone Interviewer, you'll play in important role in the insurance application process by conducting telephone interviews with applicants and gathering accurate information to support underwriting decisions.

You’ll:

• Answer inbound calls and conduct telephone interviews with medical insurance applicants
• Make outbound calls to applicants when additional information is needed
• Apply critical-thinking and analytical skills to gather complete and accurate information
• Communicate professionally through phone conversations and written correspondence
• Navigate multiple computer applications while efficiently documenting interview details
• Maintain confidentiality and handle sensitive information with professionalism
• Meet productivity and quality expectations in a fast-paced environment
• Assist with pre-screen calls after demonstrating proficiency in telephone interviews
• Collaborate with teammates and leadership to support departmental success
• End your day knowing you've helped ensure accurate and efficient processing of insurance applications

WHAT WE'RE LOOKING FOR

Required:

• 6+ months in a call-center experience
• 1+ year of customer service experience
• Strong verbal, written, and active listening skills 
• Organizational and time management skills
• Critical thinking and problem-solving abilities
• Strong attention to detail and accuracy
• Ability to navigate multiple computer systems 
• Experience in a virtual desktop environment 
• Distraction-free remote workspace 
• High school diploma or GED

Preferred:

• Experience conducting interviews or gathering information over the phone
• Insurance, underwriting support, healthcare, medical, or financial services experience
• Experience working in a productivity-driven environment
• Prior remote work experience

Additional expectations:

• Participate in virtual interviews using a computer with a working camera 
• Comfortable in a diverse, inclusive, team-focused culture 
• Complete pre-employment steps: 
  • Internet speed test
  • Background screening, employment verification, and drug screening

If your experience and qualifications align with what we’re seeking, we encourage you to apply today. We look forward to the opportunity to learn more about you!