Spa Front Desk & Reservations Agent

Spa Front Desk & Reservations AgentAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. If you are unable to complete a portion of the assessment due to a disability, you may select the disability opt-out option during the assessment. This option will not impact your assessment scoring or consideration for the role.The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like matching retirement, travel discounts and more. This place really has it all – except for you!What's in it for you:Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your familyFree meals at our on-site employee restaurantLearning programs through our Academies designed to sharpen your skillsGreat Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit, etc.Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!Job DescriptionAre you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity at to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.Consistently offers professional, engaging and friendly serviceGreet guests over the phone in a warm genuine mannerMaintain a high level of professionalism in all aspects of job performanceHost guests through the facility and familiarize them with the surroundings while explaining the wellness journeyGuide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sellsCommunicate all changes, cancellations and additions to the back of house leadership teamPromote a safe working environment by adhering to hotel health and safety standardsProcess transactions and adjustments in Book4Time dailyPerform any duties and responsibilities as assigned including daily checklistsQualificationsExperience working in the spa or salon industryBook4Time experience preferredMust be able to read, write, and speak EnglishBilingual in Spanish is an assetBasic computer skills requiredAdhere to Fairmont Scottsdale Princess grooming guidelinesConstant standing and walking throughout shiftYour team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talentWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS