Billing Supervisor

Job Description

Job Description

Billing Supervisor – Buffalo, NY | Hybrid

Compensation: $75,000–$90,000

Schedule: Hybrid – 2–3 days remote after onboarding period

Employment Type: Full-Time | Direct Hire

A well-established law firm is seeking a Billing Supervisor to lead and support a team of three Billing Specialists. This position offers an excellent opportunity for an experienced legal billing professional who enjoys balancing hands-on billing responsibilities with team leadership, process improvement, and collaboration across the firm.

RESPONSIBILITIES

- Supervise, mentor, and support a team of three Billing Specialists

- Oversee the complete billing cycle, ensuring timely and accurate client invoicing

- Review and approve prebills, invoices, write-offs, adjustments, and billing exceptions

- Partner with attorneys and firm leadership to resolve billing inquiries and ensure adherence to client billing guidelines

- Monitor workflow, productivity, and billing deadlines to ensure high-quality service and accuracy

- Assist with electronic billing (e-billing) processes and management of outside counsel guidelines

- Analyze billing trends, identify process improvement opportunities, and implement best practices

- Support month-end and year-end billing activities, reporting, and reconciliation efforts

- Train new team members and assist with the development of billing procedures and documentation

- Serve as a resource for complex billing issues and client account inquiries

QUALIFICATIONS

- Prior law firm billing experience strongly preferred

- Previous supervisory, team lead, or mentoring experience

- Strong understanding of legal billing procedures, billing systems, and e-billing platforms

- Ability to work effectively with attorneys, clients, and administrative staff

- Excellent attention to detail, organizational skills, and problem-solving abilities

- Proficiency with Microsoft Excel and billing/accounting software

- Strong communication skills and a customer-service mindset

- Associate's Degree or equivalent; 5–7 years of relevant experience

BENEFITS

- Medical Insurance (3 plan options; 2 plans with firm-paid deductibles for employee-only coverage)

- Dental & Vision Insurance

- Firm-Paid Life and AD&D Insurance

- Firm-Paid Long-Term Disability Insurance

- Voluntary Short-Term Disability, Life, Child Life, and Spouse Life Insurance

- Flexible Spending Accounts (Medical, Dependent Care, Transit/Commuter)

- 401(k) Plan with Profit Sharing (3% contribution after one year)

- AFLAC Supplemental Insurance Options