Client Experience Associate

Job Description

Job Description

Client Experience Associate

Appliance World · Huntington, NY

Full-time (Non-Exempt) On-site $25/hr. $52K/yr 100% Employee-Owned

About Appliance World Appliance World is a luxury appliance dealer located in Huntington and Oyster Bay. We are the premier destination for helping you create your dream kitchen and home. We assist in selling appliances that people will cherish in their home for decades. Clients come to us because they want expertise, attention, and someone who actually cares. We've been in business since 1992, and we're a 100% employee-owned company. Which means every person on our team has a real stake in how the company performs, not just a paycheck.

Why this role?

This role is the glue that holds the client experience together. You're the first face they see, the voice on the phone, and the person who makes sure everything from the first visit to final delivery goes smoothly. If you enjoy creating an unforgettable client experience, this is your job. It's also a genuine career opportunity. Our best salespeople started exactly where this role begins. We hire for attitude and invest in people who want to grow.

What a typical day looks like

The first impression Welcome clients into the showroom, offer coffee or water, answer calls, and connect clients with the right salesperson. You set the tone for the entire visit.

Supporting the sale Draft sales orders, help clients with payments and financing applications, and keep the process moving so the sales team can focus on what they do best.

Keeping clients in the loop Coordinate delivery schedules, communicate order updates, and make sure clients feel informed and cared for from purchase through delivery.

Behind the scenes Ship accessories via USPS and UPS, manage tracking, and collaborate with internal teams to keep things running smoothly every day.

What we're looking for____________________________________________________________________________

At least one year of customer-facing experience (retail, hospitality, office - all count)

Comfortable with everyday computer tools like Google Docs, Sheets, and Excel, we'll train you on the rest

Strong attention to detail and ability to juggle multiple things at once

Warm, professional communicator in person and on the phone

A team player who can also work independently when needed

High school diploma or GED required

No appliance experience needed. We'll teach you everything about the products. You bring the people skills.

Schedule

Store hours are 9 a.m. to 6 p.m. We run a biweekly rotation: 6 days in week one and 4 days in week two, with alternating weekends. This averages out to a consistent full-time schedule with built-in lighter weeks to recharge.

Compensation and benefits

Starting pay $25.00 per hour

Annually $52,000

Employee Stock Ownership Plan (ESOP): As an employee-owner, you share directly in the company's financial success. This isn't a bonus program. It's actual ownership.

Medical, dental, vision, life, and disability insurance

Paid time off, including vacation, sick leave, and your birthday

401(k) savings plan

Employee discount on appliances

Employee Assistance Programs

Voluntary benefits

Ready to join a team that actually owns what they do? Apply today and let's talk.