Head of Adoption & Value Realization, Agentic

Responsibilities Hire, structure, and lead a team of functional and technical Adoption Leads accountable for moving customers from contract to consumption. Define the operating model, coverage model, and segmentation for adoption engagement across enterprise and standalone agentic accounts. Establish a clear handoff from Sales and Solution Delivery into Adoption, and a clear interlock with Customer Value and Customer Growth. Own the Activation Playbook: design the end‑to‑end activation journey for each agentic product line — from configuration through go‑live through scaled production usage. Instrument early‑warning signals for at‑risk adoption and build the rapid‑response motion to intervene before utilization stalls. Lead Agent Academy: own the platform as the category‑defining certification and enablement platform for agentic workforce roles inside customer organizations, scale it as both a customer adoption lever and a market‑shaping asset for the broader category. Be the Voice of the Customer to Product and Engineering: run the Product‑Engineering liaison function, a structured, evidence‑based feedback loop from adoption reality into the roadmap. Translate consumption data, friction patterns, and customer interviews into prioritized product input, partner with Product leaders to close the loop with customers on what shipped and what changed because of their feedback. Build the Activation Brand: partner with Marketing to externalize adoption stories, benchmarks, and customer outcomes. Qualifications 15+ years of enterprise SaaS experience, with at least 5 years leading a post‑sale function (Customer Success, Adoption, Professional Services, or equivalent) at senior leadership scope. Proven track record of building or scaling an adoption or activation function inside a high‑growth enterprise software company — ideally one going through a platform or AI‑native transition. Demonstrated ownership of consumption, utilization, or product‑led growth metrics at meaningful enterprise scale (not just logo retention). Experience standing up an enablement, certification, or academy program that became a recognized brand in its category is strongly preferred. Fluency with AI, agentic, or workflow automation products — you can hold a credible conversation with a CHRO, a CIO, and a Head of Platform Engineering in the same week. Track record of building Product feedback loops that influenced roadmap and shipped. Executive presence to operate as a peer to CHROs, CIOs, and CTOs at Fortune 500 customers. Experience leading distributed teams of functional and technical talent; comfort hiring, leveling, and developing senior individual contributors and managers. Strong analytical instincts — you reason from data, build dashboards that drive decisions, and hold your team to the same standard. Bachelor's degree required; advanced degree or equivalent enterprise leadership experience preferred. Benefits Family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses. #J-18808-Ljbffr