Customer Service Representative
$28 - $32 per hourKelly
Job Title: Automotive Customer Service Representative / Account Specialist Location: Taylor, MI 48180 (100% On-Site) Schedule: Monday - Friday, 8:00 AM - 4:30 PM Pay Rate: $28.00 - $32.00/hour (Based on experience) Position Type: Contract About the Opportunity: Join an established, 80+ year family-owned automotive manufacturing leader delivering precision components to premier OEM and Tier 1 partners. We are seeking an experienced Automotive Customer Service Representative / Account Specialist to manage customer releases, coordinate order execution between plant production and shipping, and ensure 100% on-time delivery. Key Responsibilities: Order & Release Management: Process daily customer releases and purchase orders received via EDI (830 planning, 862 daily schedules, 850 POs) and email into our manufacturing ERP system. Plant & Production Coordination: Work closely with plant production schedulers, inventory control, and shipping docks to ensure manufacturing build schedules align with customer delivery dates. Customer Recovery & Expedites: Identify potential shipment shortages early; develop and communicate customer recovery plans and coordinate expedited/premium freight when necessary to prevent OEM plant disruptions. Dispute & Discrepancy Resolution: Investigate customer shipment discrepancies, debit memos, and delivery concerns by cross-referencing Bills of Lading (BOLs), ASNs, and warehouse inventory records. Reporting & KPIs: Maintain daily and weekly customer KPI tracking, past-due reports, and open order reports using Microsoft Excel. Cross-Functional Communication: Serve as the proactive voice of the customer in daily plant meetings with quality, logistics, and production teams. Qualifications & Requirements: REQUIRED: Minimum 2+ years of customer service, material release, or account coordination experience within a manufacturing plant or Tier 1/Tier 2 automotive supplier environment . REQUIRED: Practical, hands-on experience entering orders and checking inventory within an enterprise ERP system (e.g., SAP, Plex, QAD, Microsoft Dynamics, or Epicor). REQUIRED: Working knowledge of automotive EDI order processes (releases, schedule adjustments, ASNs) and OEM/supplier portal navigation. Proficient in Microsoft Excel (ability to track open orders, format reports, and utilize basic formulas). Exceptional communication skills with the ability to manage high-urgency timelines diplomatically across both plant floor teams and external customer buyers. Must be able to work 100% on-site in Taylor, MI, Monday through Friday, 8:00 AM - 4:30 PM. #J-18808-Ljbffr Kelly
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