Customer Service Account Representative

Customer Service Account Representative

Dixie Pulp & Paper, Inc. is in need of a Customer Service / Account Representative for our Tuscaloosa, AL Home Office location. This position is not a sales position or a call-center type role. It involves assisting / managing specific customer and supplier accounts that have already been secured by the sales team.

Responsibilities to Include, but Not Limited to:

• Communicate and coordinate with customers, suppliers, vendors salespeople, and other departments within the company with the goal of answering questions, solving problems, and meeting their needs
• Highly developed sense of integrity and commitment to customer satisfaction
• Handle and resolve all verbal and written correspondence timely, professionally and with a respectful, caring and responsive attitude. This includes emails, memos, letters, spreadsheets, BOL's, etc.
• Understand and carry out oral and written instructions
• Prepare various customer reports, memo's, letters as needed
• Inspect and Analyze documents and correspondence for accuracy and follow up needed
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, complaints and actions taken
• Maintain customer/supplier databases
• Demonstrates independence, solid judgment, flexibility and problem solving in everyday duties
• Shows determination and perseverance to complete responsibilities to ensure deadlines and resolutions
• Completes work in an accurate and thorough manner
• Utilize computer and various software packages (Cietrade, Excel, Word, Microsoft Outlook) to complete daily responsibilities
• Possess a strong work ethic and team player mentality

Experience

• 3 to 5 years office work experience in a service or logistics related industry is preferred
• Strong decision making and analytical abilities
• Strong detail orientation and communication / listening skills
• Strong organizational skills to manage workflow and time
• Has a pleasant, patient, friendly, and can-do attitude
• Paper background is a plus

Compensation

Competitive base salary commensurate on experience

Benefits include Medical, Dental, Vision and Life Insurance, Paid Vacation and Holidays, Profit Sharing Plan, 401k, plus other office perks

Dixie Pulp & Paper, Inc. is an Equal Opportunity Employer

All candidates must pass a background screen