Benefits Coordinator

TITLE: Benefits Coordinator
DEPARTMENT: Human Resources
REPORTS TO: Director of Benefits & Wellness
STATUS: Full-time, Exempt
SALARY: $50,000 - $60,000 
LOCATION: Chicago, IL./Hybrid
 
POSITION OVERVIEW:  At Shedd Aquarium, we have a vision of a world thriving with aquatic life, sustained by people who love, understand, and protect it. To get there, we need exceptionally talented and driven people. We are looking for someone resourceful, organized, and discerning to join our team as a Coordinator, Benefits.

Reporting to the Director of Benefits & Wellness, the Coordinator, Benefits will hold a broad range of responsibilities. The role will focus heavily on generalist work, benefits, partnering with the payroll team, HRIS management, and compliance reporting. The Coordinator, Benefits is critical in strengthening the employee experience, providing great internal 'customer' support, and driving HR functional excellence and process improvement.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Demonstrate commitment to Shedd's vision, mission, and values
• Hold passion for and commitment to advancing inclusion initiatives within the organization
• Monitor HRIS (ADP WorkforceNow) to ensure quality assurance and data integrity
• Support employee ADP self-service entries and make necessary updates
• Process status, personal information, benefit, retirement, and compensation changes in ADP and benefit vendor systems
• Process terminations and compile benefits offboarding paperwork
• Maintain and update the organizational chart to reflect accurate reporting structures
• Perform internal data audits for HR operations and projects
• Coordinate with Payroll Manager on change form/payroll form submissions and audit bi-weekly payroll register
• Maintain soft benefit listings and support employee inquiries and discrepancies
• Partner with brokers and benefits providers to resolve issues related to benefits administration and enrollment.
• Monitor and manage the Benefits inbox, responding to employee inquiries and ensuring timely resolution of benefit-related questions and requests.
• Conduct benefits orientations for new hires and employees, delivering presentations that effectively communicate benefit programs, enrollment processes, and available resources.
• Contribute to Shedd's wellness programming and event coordination/planning
• Submit workers' compensation injury information to the carrier, generate forms and communication for impacted employees, and maintain follow-up as needed
• File timely government reports and ensure compliance with various regulations:
  • Including, but not limited to: EEOC, EPRC, OSHA, Illinois New Hires, etc.
  • Various reports for the immediate team, other departments, grants, and our Human Capital Committee
• Respond to unemployment claims by collecting and providing relevant information
• Process anniversary and wellness incentives via Shedd's gifting platform
• Other HR-related administrative tasks, reporting requests, and special projects as needed

QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education:  High school diploma or equivalent experience
 
Experience:

• 2+ years of experience working in human resources, benefits experience preferred
• Foundational knowledge of human resource processes, terminology, policies, and programs is required
• Experience with Human Resources Information System (HRIS) - ADP WorkforceNow, Workday, Rippling, or Paylocity is preferred
• Experience working in Microsoft Office - knowledge of SharePoint and Excel is preferred
• Ability to maintain confidentiality of sensitive information
• Ability to connect with people of diverse backgrounds and establish rapport with others at all organizational levels
• Ability to plan, organize, and prioritize work while managing multiple deadlines in a continually changing work environment
• Ability to be creative in troubleshooting and resolving technical issues
• Demonstrated ability to use sound judgment and apply critical thinking skills when making decisions
• Flexible, adaptable, self-managed, organized, with strong attention to detail
• Strong verbal, presentation, and written communication skills

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lift to 15 pounds
• Sit
• Stand
• Stoop
• Walk

WORK ENVIRONMENT:

• Flexibility to attend evening and weekend events as required.
• Work environment may include exposure to varying noise levels

BENEFITS OF WORKING AT SHEDD:  We offer competitive compensation packages and opportunities for professional growth within our organization. 

• Medical Insurance, including FSA and HSA plan options
• Vision and Dental Insurance 
• Accrued Paid Time Off 
• Up to 12 Paid Holidays 
• Life Insurance 
• Parental Leave and Adoption Assistance
• 401(k)
• Discounted Parking and Public Transit Subsidies
• Employee Assistance Program
• Employee Wellness program, including Preventive Care Incentive 
• Employee Discounts
• Employee Tickets 

Reasonable Accommodations: 
Shedd Aquarium is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodations for any part of the employment process, please email us at View email address on click.appcast.io. 

We strongly encourage people of color, LGBTQ+ community, veterans and active duty military, parents, individuals with disabilities, and individuals from all cultural backgrounds to apply. Shedd Aquarium is an equal opportunity employer and welcomes everyone to our team.