Confidential: General Manager

Job Description

Job Description

An established and fast-growing organization is seeking a General Manager (GM) to oversee full operations of a multi-department retail dealership. This is a confidential opportunity to join a high-performing team in a leadership role that offers strong growth potential, competitive compensation, and the chance to drive meaningful impact.

We are looking for a results-driven, customer-focused leader who thrives in fast-paced environments and is passionate about leading teams, driving performance, and delivering outstanding customer experiences.

Key ResponsibilitiesOperations & Strategy

• Oversee daily dealership operations including Sales, Finance, Service, Warranty, and Customer Care

• Set and monitor performance goals, ensuring alignment with financial targets and customer satisfaction metrics

• Drive operational efficiency through effective processes, staffing, and resource management

Team Leadership & Development

• Recruit, train, and mentor department managers and staff across the dealership

• Foster a culture of accountability, engagement, and continuous improvement

• Support leadership development and succession planning

Customer Experience & Brand Management

• Ensure high standards of customer service and satisfaction across all touchpoints

• Resolve escalated customer concerns professionally and promptly

• Uphold brand standards and represent the organization with integrity and consistency

Financial Management

• Analyze and manage departmental financial performance, P&L, and budgets

• Approve and monitor expenditures, ensuring fiscal discipline

• Collaborate with executive leadership to improve revenue and manage costs

Marketing & Business Insights

• Partner with marketing teams to execute localized and digital advertising strategies

• Stay informed on market trends and competitive positioning

• Provide regular communication to team and leadership on store performance and opportunities
  

Preferred Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred

• Minimum 5 years of multi-department dealership management experience (GSM or GM level)

• RV industry experience strongly preferred

• Proven experience with P&L oversight, team leadership, and customer service excellence

• Familiarity with DMS (e.g., Motility, CDK) and CRM systems (e.g., VIN Solutions)

Core Competencies

• Leadership & Accountability – Sets clear expectations and inspires team performance

• Financial Acumen – Understands dealership financials and cost management

• Customer Focus – Handles escalations and ensures high customer satisfaction

• Team Development – Coaches and develops talent for long-term success

• Adaptability – Comfortable navigating change and improving systems

• Integrity – Models company values with professionalism and consistency

Physical Requirements

• Ability to stand and walk for extended periods

• Occasional lifting of 10–25 lbs

• Role includes both office and dealership floor environments

Compensation & Benefits

• Competitive base salary + performance incentives

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Ongoing leadership training and development

Why Apply?

This is a unique opportunity to step into a key leadership role within a thriving organization. If you’re looking for a career move with growth potential, a strong support structure, and a high-performance culture — this could be the right fit for you.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, or disability status. Candidates must be authorized to work in the U.S. Pre-employment background checks, driving record reviews, and drug screening may be required.