Director of Operations

A distinguished, independent luxury hotel in the heart of downtown Nashville is seeking an executive leader to step into the role of Director of Operations. Renowned as Tennessee's premier Five-Star, Michelin Two Key property, this landmark destination seamlessly pairs iconic historic architecture with modern, world-class luxury and acclaimed chef-driven culinary concepts. Music City offers a vibrant lifestyle, blending world-class entertainment, dynamic neighborhood culture, and economic momentum with classic Southern hospitality. For a seasoned luxury executive, this role presents an extraordinary career opportunity to drive operational strategy, elevate Forbes-level service standards, and guide a passionate team within one of the nation's most celebrated historic properties. Position Responsibilities Provide strategic leadership and daily executive oversight across all operational divisions, including Rooms and Food & Beverage. Serve as the senior operational leader on property, acting as a key partner to executive leadership in driving property-wide goals, financial growth, and operational innovation. Champion a culture of hyper-personalized service, ensuring every guest touchpoint meets or exceeds five-star standards. Actively engage with VIP guests, high-profile visitors, and community partners while personally leading service recovery initiatives when required. Manage operational budgets, labor planning, and departmental forecasting to maximize efficiency and top-line revenue without compromising luxury quality. Collaborate closely with culinary leadership to maintain world-class execution across fine dining, lounges, banquets, and in-room dining services. Oversee room inventory, front office, housekeeping, concierge, and engineering operations to ensure pristine asset preservation and seamless guest journeys. Recruit, coach, and mentor high-performing department heads and emerging hospitality talent, fostering an environment rooted in accountability and professional growth. Position Requirements Minimum of 10 years of progressive executive leadership experience within a Forbes Five-Star, Michelin-recognized, or ultra-luxury boutique hotel environment. Comprehensive operational expertise across both Rooms Division and Food & Beverage/Culinary operations. Proven track record of managing multi-million-dollar operating budgets, labor productivity models, and P&L financial metrics. Demonstrated ability to develop high-performing teams, build succession pipelines, and instill a strong culture of hospitality excellence. Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred. Exceptional communication, emotional intelligence, and change-management capabilities. Compensation: $155,000 - $170,000 base salary (commensurate with experience) + performance bonus program (up to 25%) comprehensive health benefits 401(k) Paid Time Off (PTO) relocation if needed. Interested candidates are invited to submit their credentials for confidential evaluation. Only qualified candidates will be contacted. #J-18808-Ljbffr