Customer Service Representative

POSITION: Customer Service Representative

FULLTIME: 7/13/26 - 10/13/26 (Potential Temp to Perm)
LOCATION: Fort Mill, SC (Hybrid)
SCHEDULE : Starting role is 11:00 or 11:30 to 8:00 p.m. EST with either 1 hour or 30-minute lunch. Rotational 1 Saturday per month. Can bid to earlier shifts once permanent

PAY RANGE: $21/HR
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION:
Customer Service Representatives may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving inquiries and requests from the general public, real estate agents/brokers, or other agencies. The type of request is influenced by the business segment. For example, escrow branches will manage escrow-related calls, insurance businesses may receive policy or claims related inquiries, and other groups may receive technical-related questions. Interface with customers typically by telephone, email, or letter to handle queries/problems. Uses computerized systems for tracking, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization.

Essential Functions
Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
Verifies contacts and account information.
Examines customer problems and implements appropriate corrective action to respond to customer requests.
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action.
Maintains and creates logs, reports, records, and files.
Investigates, coordinates, and tracks a wide range of customer issues and problems.
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers.

Working Conditions:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs.
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email our HR team View email address on click.appcast.io